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~subject:"Electronic Commerce"
~subject:"Informationstechnik"
~subject:"Service quality"
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Electronic Commerce
Informationstechnik
Service quality
Relationship marketing
26,442
Beziehungsmarketing
25,767
Social Web
20,854
Social web
20,823
Digitalisierung
16,926
Consumer behaviour
15,772
Konsumentenverhalten
15,577
Customer satisfaction
15,563
Digitization
14,565
Kundenzufriedenheit
13,977
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7,809
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7,003
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6,881
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5,319
Deutschland
4,780
Germany
4,505
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4,057
Markenführung
4,050
Online-Handel
3,413
Online retailing
3,401
Innovation
3,359
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3,035
Theory
3,023
Viral marketing
2,967
Virales Marketing
2,967
Brand image
2,845
Markenimage
2,839
Marketingmanagement
2,803
Marketing management
2,772
Soziales Netzwerk
2,623
Lieferantenmanagement
2,612
Supplier relationship management
2,609
Social network
2,467
Information technology
2,430
Internet
2,284
USA
2,225
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2,210
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
24
Usman, Osly
24
Sharma, Piyush
23
Wirtz, Bernd W.
21
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Dwivedi, Yogesh Kumar
18
Gil Saura, Irene
18
Heinemann, Gerrit
18
Shahin, Arash
18
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Quach, Sara
17
Bauer, Hans H.
16
Parida, Vinit
16
Söderlund, Magnus
16
Verhoef, Peter C.
16
Balaji, M. S.
15
Hammerschmidt, Maik
15
Klaus, Philipp
15
Kollmann, Tobias
15
Walsh, Gianfranco
15
Gustafsson, Anders
14
Thaichon, Park
14
Edvardsson, Bo
13
Gong, Taeshik
13
Law, Chun Hung Roberts
13
Patterson, Paul G.
13
Piller, Frank T.
13
Schumann, Jan Hendrik
13
Grégoire, Yany
12
Hollebeek, Linda D.
12
Hyun, Sunghyup Sean
12
Ladhari, Riadh
12
Marimon, Frederic
12
Qu, Hailin
12
Roy, Sanjit
12
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IGI Global
47
Springer Fachmedien Wiesbaden
39
World Bank Group
25
Nomos Verlagsgesellschaft
10
OECD
10
World Bank
9
Springer-Verlag GmbH
8
Verlag Dr. Kovač
6
Books on Demand GmbH <Norderstedt>
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
5
National Bureau of Economic Research
5
Springer Gabler <Firma>
5
Edward Elgar Publishing
4
Europäische Kommission / Gemeinsame Forschungsstelle
4
Organisation for Economic Co-operation and Development
4
Technische Universität Dresden
4
UNCTAD
4
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
4
Campus Verlag
3
Eric Cuvillier <Firma>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Georg-August-Universität Göttingen
3
Haufe-Lexware GmbH & Co. KG
3
Healthcare Information and Management Systems Society
3
Hochschule für Technik und Wirtschaft Berlin
3
Murmann Publishers GmbH
3
RWTH Aachen
3
Springer International Publishing
3
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
3
Verlag Franz Vahlen
3
Weltbank
3
Wiley-VCH
3
World Trade Organization
3
Albrecht Knaus Verlag
2
Aserbaidschan / Statistika Komitäsi
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesverband Digitale Wirtschaft
2
Bundesvereinigung Logistik
2
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
2
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Journal of retailing and consumer services
337
International journal of hospitality management
283
Journal of business research : JBR
260
The journal of services marketing
164
The service industries journal
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
Technological forecasting & social change : an international journal
118
International journal of contemporary hospitality management
115
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
111
Services marketing quarterly
98
SpringerLink / Bücher
95
Industrial marketing management : the international journal for industrial and high-tech firms
89
Springer eBook Collection
86
Service business
84
Tourism management : research, policies, practice
82
The TQM journal : the international review of organizational improvement
79
Cogent business & management
77
Journal of air transport management
76
Journal of service research : JSR
71
International journal of quality and service sciences
69
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
Asia Pacific journal of marketing and logistics
65
International journal of business information systems : IJBIS
64
International journal of electronic customer relationship management : IJECRM
64
Journal of service management
64
International journal of services and operations management
63
International journal of electronic marketing and retailing : IJEMR
62
International journal of quality & reliability management
61
Total quality management & business excellence
61
Electronic commerce research
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
49
International journal of services and operations management : IJSOM
48
Journal of open innovation : technology, market, and complexity
47
Journal of the Academy of Marketing Science
47
The journal of business & industrial marketing
47
The international journal of bank marketing : IJBM
46
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Source
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ECONIS (ZBW)
14,705
Other ZBW resources
177
USB Cologne (EcoSocSci)
96
RePEc
20
EconStor
11
BASE
5
USB Cologne (business full texts)
3
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Showing
1
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10
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date (oldest first)
1
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
10
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
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