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~subject:"Emotion"
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Emotion
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Journal of business research : JBR
177
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International journal of hospitality management
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Psychology & marketing
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Tourism management : research, policies, practice
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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The journal of services marketing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of hospitality marketing & management
40
Journal of travel and tourism marketing
39
The journal of brand management : an international journal
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The service industries journal
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European journal of marketing : EJM
34
International journal of contemporary hospitality management
34
The journal of product & brand management
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International journal of consumer studies
31
Journal of marketing management : MM
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Journal of marketing research : JMR
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Marketing letters : a journal of research in marketing
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Tourism management perspectives : TMP
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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European journal of marketing
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Journal of business ethics : JOBE
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Journal of marketing communications
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Journal of consumer behaviour : an international research review
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International journal of advertising : the review of marketing communications
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Journal of service research : JSR
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Asia Pacific journal of marketing and logistics
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Journal of promotion management : innovations in planning and applied research
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Journal of the Academy of Marketing Science
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Service business
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The international review of retail, distribution and consumer research
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Journal of behavioral decision making
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Marketing intelligence & planning
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The journal of consumer marketing
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ECONIS (ZBW)
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EconStor
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1
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
2
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
3
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
4
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
5
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
6
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
7
Mechanics of engendering customer loyalty : a conceptual framework
Srivastava, Medha
;
Rai, Alok Kr.
- In:
IIMB management review
30
(
2018
)
3
,
pp. 207-218
Persistent link: https://www.econbiz.de/10012028972
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City
Chintia
;
Hussein, Ananda Sabil
;
Suryadi, Nanang
-
2022
Persistent link: https://www.econbiz.de/10013445159
Saved in:
10
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
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