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1
Customers' dissatisfaction with banking channels and their intention to leave
banks
: the moderating effect of
trust
and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
2
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
3
Banking goes digital : the main determinants of the clients' satisfaction and
trust
toward fintech-based services
Rhanoui, Salma
- In:
International journal of economics and financial issues …
12
(
2022
)
5
,
pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
Saved in:
4
Trust
and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
5
Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph
;
Nimako, Simon Gyasi
- In:
International journal of financial services management …
8
(
2015/2016
)
4
,
pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
Saved in:
6
Trust
recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali
;
Tsiotsou, Rodoula
;
Sarfraz, Muhammad
;
Ishaq, …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723
Saved in:
7
An integrative model of installed online
trust
in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
8
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
9
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
10
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional
banks
and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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