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Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui; Wu, Jyh-jeng; Chen, Ying-hueih; Wang, … - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
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Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter - In: Health marketing quarterly 36 (2019) 2, pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
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Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen … - In: Journal of the Academy of Marketing Science 41 (2013) 3, pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
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How Do Primary Care Physicians Influence Healthcare? Evidence on Practice Styles and Switching Costs from Medicare
Kwok, Jennifer - 2022
Primary care physicians have a central, coordination role in medicine, yet little is known about their impacts on healthcare utilization. I study the short-run and long-run effects of switching to different primary care physicians on utilization in terms of spending among Medicare patients over...
Persistent link: https://www.econbiz.de/10014085515
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
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Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter; Anome, Janet; Kumi, Desmond Kwadjo - In: Total quality management & business excellence 31 (2020) 9, pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10014580413