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~subject:"Gesundheitswesen"
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Die Bedeutung von Dienstleistu...
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Gesundheitswesen
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
7,069
Kundenzufriedenheit
6,803
Relationship marketing
5,539
Beziehungsmarketing
5,484
Consumer behaviour
5,336
Konsumentenverhalten
5,207
Customer service
3,451
Kundenservice
3,058
Qualitätsmanagement
2,625
Quality management
2,573
Wirtschaftsprüfung
2,483
Financial audit
2,477
Services marketing
2,137
Krankenhaus
1,847
Hospital
1,834
Deutschland
1,825
Kundenbindung
1,814
Theorie
1,787
Theory
1,755
Germany
1,747
Dienstleistungsmarketing
1,705
USA
1,686
United States
1,637
Health care
1,586
Gesundheitsversorgung
1,553
Dienstleistungssektor
1,281
Service industry
1,256
Product quality
1,254
Health care system
1,252
Produktqualität
1,242
service quality
1,189
Customer retention
1,060
Beschwerdemanagement
922
Complaint management
919
Electronic Commerce
906
Dienstleistung
893
Hotel industry
882
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559
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336
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Article
838
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1
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41
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41
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24
Sammelwerk
24
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20
Hochschulschrift
20
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15
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10
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10
Konferenzschrift
9
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5
Amtsdruckschrift
3
Case study
3
Fallstudie
3
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3
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2
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2
Systematic review
2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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English
1,209
German
61
Danish
2
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1
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Propper, Carol
23
Gaynor, Martin
20
Siciliani, Luigi
14
Cutler, David M.
11
Huckman, Robert S.
11
Gravelle, Hugh
10
Frank, Richard G.
9
Laudicella, Mauro
8
Sutton, Matt
8
Hopp, Wallace J.
7
Kolstad, Jonathan
6
Landrum, Mary Beth
6
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Rebitzer, James B.
6
Saghafian, Soroush
6
Seiler, Stephan
6
Antony, Jiju
5
Callen, Michael
5
Chandrasekaran, Aravind
5
Cudney, Elizabeth A.
5
Fichera, Eleonora
5
Fredendall, Lawrence D.
5
Islam, Shahidul
5
Le Nguyen Hau
5
Lee, Donhee
5
Mullen, Kathleen J.
5
Osei-Frimpong, Kofi
5
Rosenthal, Meredith B.
5
Shapira, Gil
5
Taylor, Lowell J.
5
Tucker, Anita L.
5
Votruba, Mark
5
Barros, Pedro Pita
4
Basu, Anirban
4
Chalkley, Martin
4
D'Souza, Sunil
4
Danaher, Tracey S.
4
Doyle, Joseph J.
4
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National Bureau of Economic Research
18
OECD
13
IGI Global
5
World Bank Group
5
World Bank
4
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Weltbank
2
Boston Consulting Group
1
CRC Press.
1
Centre for Economic Policy Research
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Edward Elgar Publishing
1
Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Ministry of Health
1
Health Quality & Safety Commission New Zealand
1
Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
1
Institute of Economic Affairs <London>
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Nordic Council of Ministers
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
1
Taylor and Francis.
1
United States / Commission on Organization of the Executive Branch of the Government (1953-1955) / Task Force on Federal Medical Services
1
University of Southampton / Department of Economics
1
Verein für Socialpolitik / Gesundheitsökonomischer Ausschuss
1
Verlag Dr. Kovač
1
W. Kohlhammer GmbH
1
Weltbankgruppe
1
Weltwirtschaftsforum
1
ZIEL - Zentrum für Interdisziplinäres Erfahrungsorientieres Lernen <Augsburg>
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Health marketing quarterly
13
Journal of service management
13
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Services marketing quarterly
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
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Source
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ECONIS (ZBW)
1,269
EconStor
2
OLC EcoSci
1
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1
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date (oldest first)
1
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
2
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
3
Continuity of care as a customer service quality indicator in health sector
Rudawska, Iga
- In:
European research studies
24
(
2021
)
2B
,
pp. 266-275
Persistent link: https://www.econbiz.de/10012664215
Saved in:
4
Testing Hirschman's exit, voice, and loyalty model : citizen and provider responses to decline in public health services
James, Oliver
;
John, Peter
- In:
International public management journal
24
(
2021
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012608731
Saved in:
5
Customer retention on the Internet: investigating the impact of portal quality on user retention : the case of e-health service providers (health portals)
Pham-Thi, Thao-Binh
-
2013
Persistent link: https://www.econbiz.de/10009743085
Saved in:
6
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
7
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
8
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
Saved in:
9
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
10
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
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