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Translating the service quality gaps into strategy formulation : an experimental case study of a Greek academic department
Terzakis, Dimitris; Zisis, Pandelis V.; Garefalakis, … - In: European research studies : an international … 15 (2012) 1, pp. 99-125
Persistent link: https://www.econbiz.de/10009672449
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Students' perceptions of service quality at a Greek higher education institute
Vrana, Vasiliki G.; Dimitriadis, Sotirios G.; … - In: International journal of decision sciences, risk and … 6 (2015) 1, pp. 80-102
Persistent link: https://www.econbiz.de/10011471453
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Patient satisfaction measurement for in-hospital services : a pilot study in Greece
Priporas, Constantinos-Vasilios; Laspa, Christina; … - In: Journal of medical marketing : device, diagnostic and … 8 (2008) 4, pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
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Key determinants of service quality in retail banking
Tsoukatos, Evangelos; Mastrojianni, Evmorfia - In: EuroMed journal of business 5 (2010) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10003984683
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Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas; Tselempis, Dimitrios; … - In: Measuring business excellence : the journal of … 18 (2014) 4, pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
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Key Determinants of Service Quality in Retail Banking
Tsoukatos, Evangelos - 2011
elements.Originality/value – Although the subject of “service quality measurement” is extensively researched the continuously …
Persistent link: https://www.econbiz.de/10013134059
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
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Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini; Chatzi, Sofia; Kissa, Dimitra - In: Services marketing quarterly 41 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
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The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
Background: The purpose of this paper is to study customer satisfaction concerning orders from online supermarkets, which have recently boomed to fulfil the increased needs of customers during the COVID-19 pandemic. The service quality, as well as aspects of the logistics efficiency, are being...
Persistent link: https://www.econbiz.de/10012661386