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Evaluating the quality of health care by assessing patient satisfaction

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The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...

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Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time

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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

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The application of Kano model in the healthcare industry : a systematic literature review

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Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions

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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

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Dynamic customer value cocreation in healthcare

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The impact of waiting time guarantees on customers' waiting experiences

Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997

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