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Health care
Service quality
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21,068
Customer satisfaction
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Kundenzufriedenheit
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1,345
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1,325
customer satisfaction
1,299
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1,294
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Le Nguyen Hau
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1
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Health care management review : HCM review
59
Journal of health organization and management
41
Health marketing quarterly
30
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
International journal of hospitality management
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
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Technological forecasting & social change : an international journal
15
The service industries journal
15
IMF Staff Country Reports
14
International journal of productivity and quality management : IJPQM
13
International journal of quality and service sciences
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NBER Working Paper
13
Health care management science
12
International journal of quality & reliability management
12
Journal of business research : JBR
12
The European journal of health economics
12
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12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
Manufacturing & service operations management : M & SOM
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
Journal of service management
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
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Public management review
8
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ECONIS (ZBW)
1,615
Other ZBW resources
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RePEc
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1
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
2
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
3
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
4
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
5
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
6
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
7
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
8
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
9
Determinants of customer satisfaction in healthcare industry : the case of the Hellenic Red Cross
Chalikias, Miltiadis
;
Drosos, Dimitris
;
Skordoulis, Michalis
- In:
International journal of electronic marketing and …
7
(
2016
)
4
,
pp. 311-321
Persistent link: https://www.econbiz.de/10011664549
Saved in:
10
Effect of crises on the healthcare marketing mix and customer satisfaction : evidence from the UAE during the COVID-19 pandemic
Al Amiri, Nabeel
;
Ahmed, Gouher
;
Al Qawasmeh, Khaled
; …
- In:
Middle East journal of management : MEJM
11
(
2024
)
5
,
pp. 471-495
Persistent link: https://www.econbiz.de/10015056751
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