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EVALUATING THE IMPACT OF BANKI...
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Hospital
Service quality
21,629
Dienstleistungsqualität
20,712
Customer satisfaction
15,449
Kundenzufriedenheit
13,793
Consumer behaviour
9,245
Konsumentenverhalten
8,968
Relationship marketing
7,235
Beziehungsmarketing
7,154
Perception
5,868
Wahrnehmung
5,181
Qualitätsmanagement
2,800
Quality management
2,753
Wirtschaftsprüfung
2,498
Financial audit
2,496
USA
2,012
United States
1,981
Krankenhaus
1,907
Deutschland
1,879
Germany
1,843
Theorie
1,764
Theory
1,764
Health care
1,635
Gesundheitsversorgung
1,594
Customer service
1,490
Online retailing
1,409
Online-Handel
1,409
Kundenservice
1,385
Product quality
1,369
Produktqualität
1,349
Satisfaction
1,331
Job satisfaction
1,295
customer satisfaction
1,294
Arbeitszufriedenheit
1,289
Gesundheitswesen
1,288
Health care system
1,271
Emotion
1,195
service quality
1,188
Brand image
1,174
Electronic Commerce
1,168
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806
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492
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1,335
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566
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1
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39
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27
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17
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16
Sammelwerk
16
Aufsatzsammlung
13
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10
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10
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7
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7
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6
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3
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3
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2
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1
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English
1,803
German
99
French
1
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Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
Antony, Jiju
6
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National Bureau of Economic Research
34
IGI Global
4
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
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Health care management review : HCM review
78
International journal of hospitality management
61
Journal of health economics
41
Journal of health organization and management
37
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
26
Health economics
22
International journal of contemporary hospitality management
22
The TQM journal : the international review of organizational improvement
20
Journal of hospitality marketing & management
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
The service industries journal
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
Ruhr economic papers
14
The European journal of health economics
13
Tourism management : research, policies, practice
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of operations management
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Service business
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
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ECONIS (ZBW)
1,898
RePEc
2
Other ZBW resources
2
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1
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
2
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
Customer satisfaction at public hospitals in Pakistan : PAKSERV application
Kashif, Muhammad
;
Altaf, Umair
;
Ayub, Hafiz M.
;
Asif, Umer
- In:
Global business review
15
(
2014
)
4
,
pp. 677-693
Persistent link: https://www.econbiz.de/10011347022
Saved in:
5
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
6
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
7
Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic
Gheibdoust, Hamed
;
Gilaninia, Shahram
;
Taleghani, Mohammad
- In:
International journal of networking and virtual …
28
(
2023
)
1
,
pp. 18-35
Persistent link: https://www.econbiz.de/10014315028
Saved in:
8
Hospital service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
Saved in:
9
An empirical investigation on patients
perception
about service quality of corporate hospitals in Coimbatore, Tirupur and Erode Districts- Tamilnadu
Saravanan, S.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
4
,
pp. 114-123
Persistent link: https://www.econbiz.de/10011292586
Saved in:
10
Element of marketing :
SERVQUAL
toward patient
loyalty
in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
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