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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta

Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34

Persistent link: https://www.econbiz.de/10011892259

Moving out of the silo : how service quality innovations can develop customer loyalty in Indonesia's hotels

Lemy, Diena; Goh, Edmund; Jie, Ferry - In: Journal of vacation marketing 25 (2019) 4, pp. 462-479

Persistent link: https://www.econbiz.de/10012166095

Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992

Persistent link: https://www.econbiz.de/10014451774

Key drivers for service innovation in the UAE's hotel sector

Beshr, Hasan Al; Hossan, Chowdhury Golam - In: International journal of entrepreneurship and … 22 (2018) 3, pp. 251-268

Persistent link: https://www.econbiz.de/10011912213

Service innovation of 3/2 star hotel in Bandung

Lestari, Yuliani Dwi; Laode, M. I. - In: Journal of Asian finance, economics and business : JAFEB 5 (2018) 3, pp. 73-80

Persistent link: https://www.econbiz.de/10011918944

Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

Al-Ababneh, Mukhles M. - 2020

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD) among hotels' employees. A research model was proposed in which one hypothesis was developed. The empirical data were collected from employees who are working in four- and...

Persistent link: https://www.econbiz.de/10012830410

Co-creation in hotel service innovation using smart phone apps : an empirical study

Sarmah, Bijoylaxmi; Kamboj, Shampy; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2647-2667

Persistent link: https://www.econbiz.de/10011777136

Market turbulence and service innovation in hospitality : examining the underlying mechanisms of employee and organizational resilience

Senbeto, Dagnachew Leta; Hon, Alice H. Y. - In: The service industries journal 40 (2020) 15/16, pp. 1119-1139

Persistent link: https://www.econbiz.de/10012403819

Case study of sustainable service design in the hospitality industry

Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196

Persistent link: https://www.econbiz.de/10012886173

Staging personalization : a service design perspective

Lei, Soey Sut Ieng; Wang, Dan - In: Tourism analysis : an interdisciplinary tourism & … 28 (2023) 3, pp. 439-453

Persistent link: https://www.econbiz.de/10014423491

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