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Impact of social media on corporate reputation of banks in India : a customers' perspective
Mehta, Reena; Gupta-Bhattacharya, Nupur; Talwar, Shalini - In: Bank parikrama : a journal of banking & finance : … 43 (2018) 1/4, pp. 16-40
Persistent link: https://www.econbiz.de/10012023846
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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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Role of attributes in influencing customer satisfaction : a study with reference to jewellery stores in Chennai
Murthy, Kota Sreenivasa; Kumar, K. Sai - In: International journal of business competition and … 8 (2023) 3, pp. 132-146
Persistent link: https://www.econbiz.de/10015064260
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Linking CSR and brand performance through customer satisfaction, brand equity and corporate reputation : a mixed methods study of top Pakistani banks
Ul Hassan, Masood; Zeeshan Mahmood; Zaman, Samar - In: Pakistan journal of commerce and social sciences 16 (2022) 4, pp. 498-529
The basic aim of the study is to examine how and why the phenomenon of brand performance (BP) occurs within the Pakistani banking sector through the direct and indirect relationship(s) of corporate social responsibility (CSR) perceptions with customer satisfaction (CS), brand equity (BE), and...
Persistent link: https://www.econbiz.de/10013550259
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks
Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27
Persistent link: https://www.econbiz.de/10009777265
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Banks, employees and brand promise delivery : customers' analytical perspective
Thomas, Baby; Rajendran, G. - In: International journal of business excellence 18 (2019) 1, pp. 42-63
Persistent link: https://www.econbiz.de/10012052225
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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Talent analytics and customer performance : insights from the Indian banking sector
Maitri; Singhal, Samarth - In: International journal of process management and … 15 (2023) 4, pp. 507-523
Persistent link: https://www.econbiz.de/10014433421
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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747