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Anlysis of service quality gap...
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Indien
India
97,047
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64,909
Service quality
21,484
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20,733
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8,773
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8,644
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7,617
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7,585
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6,793
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6,781
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6,593
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6,572
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5,478
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4,843
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4,573
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4,167
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3,982
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Jha, Raghbendra
207
Duflo, Esther
173
Sen, Kunal
166
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165
Singh, Nirvikar
156
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134
Ravallion, Martin
121
Pande, Rohini
114
Gulati, Ashok
107
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106
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102
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101
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100
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100
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99
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97
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96
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92
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91
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90
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89
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89
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89
Shah, Ajay
86
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82
Aithal, P. S.
81
Ray, Ranjan
80
Roy, Tirthankar
79
Budhwar, Pawan S.
78
Khare, Arpita
78
Maitra, Pushkar
78
Govinda Rao, Marapalli
76
Prakash, Nishith
75
Kerr, William R.
72
Bhaumik, Sumon Kumar
71
Kumar, Anjani
71
Mahendra Dev, S.
71
Parikh, Kirit S.
70
Imai, Katsushi S.
69
Bardhan, Pranab K.
66
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134
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97
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48
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47
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41
Indian Society of Agricultural Economics
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35
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Indien / Planning Commission
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National Institute of Rural Development
34
Indian Council for Research on International Economic Relations
32
National Sample Survey Organisation, Department of Statistics, Ministry of Planning, Government of India
32
FAO
31
Indian Institute of Foreign Trade <Delhi>
31
Indian Institute of Public Administration
31
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28
National Institute of Public Finance and Policy <Delhi>
28
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28
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27
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1,267
The Indian journal of economics
1,164
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,064
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
931
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
885
The Asian economic review : journal of the Indian Institute of Economics
795
Economic developments in India : quarterly update : analysis, reports, policy documents
738
Indian journal of agricultural economics
665
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
594
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
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Global business review
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International journal of Indian culture and business management
375
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
370
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
NBER working paper series
348
Discussion paper series / IZA
320
Working papers / National Institute of Public Finance and Policy
302
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
298
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297
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NBER Working Paper
272
Journal of development economics
271
Indian journal of industrial relations
258
Working paper / Institute for Social and Economic Change
255
Vision : the journal of business perspective
242
The economic studies : fortnightly ; a journal of socio-economic outlook & trend
239
The Indian economic and social history review : IESHR
236
World Bank Policy Research Working Paper
233
Census of India
232
Journal of quantitative economics : official journal of the Indian Econometric Society
228
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ECONIS (ZBW)
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561
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69
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18
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1
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand,
India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
2
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
3
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
4
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
5
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
6
A structural compendium on service quality and customer satisfaction : a survey of banks in
India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
7
The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence
;
Thenmozhi, M.
- In:
International journal of business information systems : …
17
(
2014
)
2
,
pp. 198-220
Persistent link: https://www.econbiz.de/10010478605
Saved in:
8
Service quality of Indian banks : a fuzzy inference system approach
Sreekumar
;
Mahapatra, Sabita
;
Mahapatra, Siba Sankar
- In:
Asian Academy of Management journal : AAMJ
20
(
2015
)
2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011493202
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu
;
Bose, S. K.
;
Roy, Supriyo
;
Dhalla, R. S.
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
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