//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Informationstechnik"
~subject:"Innovation"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Informationstechnik
Innovation
Service quality
Relationship marketing
26,442
Beziehungsmarketing
25,767
Social Web
20,854
Social web
20,823
Digitalisierung
16,926
Consumer behaviour
15,772
Konsumentenverhalten
15,577
Customer satisfaction
15,563
Digitization
14,565
Kundenzufriedenheit
13,977
Dienstleistungsqualität
7,809
Online-Marketing
7,003
Internet marketing
6,881
Electronic Commerce
5,571
E-commerce
5,319
Deutschland
4,780
Germany
4,505
Brand management
4,057
Markenführung
4,050
Online-Handel
3,413
Online retailing
3,401
Theorie
3,035
Theory
3,023
Viral marketing
2,967
Virales Marketing
2,967
Brand image
2,845
Markenimage
2,839
Marketingmanagement
2,803
Marketing management
2,772
Soziales Netzwerk
2,623
Lieferantenmanagement
2,612
Supplier relationship management
2,609
Social network
2,467
Information technology
2,430
Internet
2,284
USA
2,225
Innovationsmanagement
2,210
more ...
less ...
Online availability
All
Undetermined
6,390
Free
2,751
Type of publication
All
Article
10,493
Book / Working Paper
2,884
Journal
10
Type of publication (narrower categories)
All
Article in journal
9,450
Aufsatz in Zeitschrift
9,450
Aufsatz im Buch
802
Book section
802
Graue Literatur
568
Non-commercial literature
568
Working Paper
353
Arbeitspapier
342
Aufsatzsammlung
284
Hochschulschrift
281
Collection of articles of several authors
171
Sammelwerk
171
Thesis
167
research-article
152
Conference paper
141
Konferenzbeitrag
141
Konferenzschrift
86
Case study
85
Fallstudie
85
Bibliografie enthalten
27
Bibliography included
27
Amtsdruckschrift
20
Government document
20
Collection of articles written by one author
17
Forschungsbericht
17
Guidebook
17
Ratgeber
17
Sammlung
17
Handbook
16
Handbuch
16
conceptual-paper
16
Conference proceedings
15
Article
14
review-article
13
case-report
12
Reprint
11
Amtliche Publikation
10
Lehrbuch
10
Textbook
10
Fallstudiensammlung
8
more ...
less ...
Language
All
English
12,553
German
787
Undetermined
26
Russian
12
French
7
Polish
7
Spanish
7
Italian
3
Azerbaijani
2
Czech
1
Serbian
1
Swedish
1
Ukrainian
1
more ...
less ...
Author
All
Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Sharma, Piyush
24
Gil Saura, Irene
23
Prybutok, Victor R.
23
Usman, Osly
23
Parida, Vinit
22
Bruhn, Manfred
21
McColl-Kennedy, Janet R.
20
Füller, Johann
18
Shahin, Arash
18
Vrontis, Demetris
18
Gustafsson, Anders
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Edvardsson, Bo
16
Balaji, M. S.
15
Söderlund, Magnus
15
Brem, Alexander
14
Tsoukatos, Evangelos
14
Witell, Lars
14
Gong, Taeshik
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Patterson, Paul G.
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Marimon, Frederic
12
Quach, Sara
12
Ratten, Vanessa
12
Ringle, Christian M.
12
Sjödin, Rönnberg David
12
Sreejesh, S.
12
Verhoef, Peter C.
12
Walsh, Gianfranco
12
Amin, Muslim
11
Dwivedi, Yogesh Kumar
11
Jang, Soocheong
11
more ...
less ...
Institution
All
IGI Global
38
Springer Fachmedien Wiesbaden
36
World Bank Group
18
OECD
10
Edward Elgar Publishing
7
Verlag Dr. Kovač
7
World Bank
7
Haufe-Lexware GmbH & Co. KG
6
Books on Demand GmbH <Norderstedt>
5
Europäische Kommission / Gemeinsame Forschungsstelle
5
Nomos Verlagsgesellschaft
5
Springer-Verlag GmbH
5
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
5
Eric Cuvillier <Firma>
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
National Bureau of Economic Research
4
RWTH Aachen
4
UNCTAD
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Georg-August-Universität Göttingen
3
Healthcare Information and Management Systems Society
3
Scientific and Practical Forum Industry, Science, Competences, Integration <2019, Moskau>
3
Technische Universität Dresden
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Aserbaidschan / Statistika Komitäsi
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Dgroup
2
Erich-Schmidt-Verlag
2
European Health Care Conference <2, 2011, Hamburg>
2
Frankfurt School Verlag GmbH
2
Fraunhofer IRB-Verlag
2
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
2
GABAL-Verlag GmbH
2
International Finance Corporation
2
ItAIS <18., 2021, Trient>
2
ItAIS <19., 2022, Catanzaro>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
Meeting of the Conference on Science, Innovation and ICTs of ECLAC <3., 2021, Online>
2
Redline Verlag
2
Saïd Business School
2
more ...
less ...
Published in...
All
Journal of business research : JBR
295
Journal of retailing and consumer services
285
International journal of hospitality management
283
The journal of services marketing
165
The service industries journal
157
Technological forecasting & social change : an international journal
156
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
112
International journal of contemporary hospitality management
110
Journal of travel and tourism marketing
101
Services marketing quarterly
97
Industrial marketing management : the international journal for industrial and high-tech firms
87
Springer eBook Collection
86
Service business
81
The TQM journal : the international review of organizational improvement
80
Tourism management : research, policies, practice
78
Cogent business & management
75
Journal of air transport management
75
Journal of service research : JSR
75
Journal of service management
74
International journal of quality and service sciences
68
International journal of services and operations management
64
SpringerLink / Bücher
64
Journal of open innovation : technology, market, and complexity
62
Total quality management & business excellence
62
International journal of quality & reliability management
59
International journal of productivity and quality management : IJPQM
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
Asia Pacific journal of marketing and logistics
53
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
51
The journal of business & industrial marketing
49
The international journal of bank marketing : IJBM
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
International journal of services and operations management : IJSOM
46
Journal of the Academy of Marketing Science
46
Technovation : the international journal of technological innovation, entrepreneurship and technology management
46
Finance research letters
41
Journal of Asian finance, economics and business : JAFEB
41
Journal of service research
41
more ...
less ...
Source
All
ECONIS (ZBW)
13,106
Other ZBW resources
203
EconStor
35
RePEc
24
USB Cologne (EcoSocSci)
12
BASE
5
USB Cologne (business full texts)
1
ArchiDok
1
more ...
less ...
Showing
1
-
10
of
13,387
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->