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~subject:"Informationstechnik"
~subject:"Internet"
~subject:"Service quality"
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Informationstechnik
Internet
Service quality
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
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15,384
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14,189
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13,904
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7,770
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6,919
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6,797
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5,236
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4,760
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4,486
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4,031
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4,024
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3,346
Online retailing
3,335
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3,288
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3,011
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2,999
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Soziales Netzwerk
2,594
Lieferantenmanagement
2,579
Supplier relationship management
2,576
Social network
2,438
Information technology
2,396
USA
2,223
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2,191
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
23
Sharma, Piyush
22
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
18
Shahin, Arash
17
Wong, IpKin Anthony
17
Söderlund, Magnus
16
Balaji, M. S.
15
Bauer, Hans H.
14
Bilgihan, Anil
14
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Grégoire, Yany
13
Klaus, Philipp
13
Patterson, Paul G.
13
Quach, Sara
13
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Sreejesh, S.
12
Walsh, Gianfranco
12
Wirtz, Bernd W.
12
Amin, Muslim
11
Grewal, Dhruv
11
Gursoy, Dogan
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Qu, Hailin
11
Sabatini, Fabio
11
Sparks, Beverley
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Verhoef, Peter C.
11
Akroush, Mamoun N.
10
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IGI Global
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Springer Fachmedien Wiesbaden
22
World Bank Group
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Nomos Verlagsgesellschaft
8
OECD
7
World Bank
7
Springer-Verlag GmbH
5
Verlag Dr. Kovač
5
Weltbank
5
Books on Demand GmbH <Norderstedt>
4
Europäische Kommission / Gemeinsame Forschungsstelle
4
National Bureau of Economic Research
4
UNCTAD
4
Bund-Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Technische Universität Dresden
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Berliner Wissenschafts-Verlag
2
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
European Health Care Conference <2, 2011, Hamburg>
2
FinanzBuch Verlag
2
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
Logos Verlag Berlin
2
Ludwig-Maximilians-Universität München
2
Organisation for Economic Co-operation and Development
2
Plassen Verlag
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Verlag C.H. Beck
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
"Media Economics Revisited" - (Wie) Verändert das Internet die Ökonomie der Medien? <Veranstaltung> <2016, Jena>
1
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Journal of retailing and consumer services
276
International journal of hospitality management
275
Journal of business research : JBR
217
The journal of services marketing
162
The service industries journal
150
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
146
Journal of hospitality marketing & management
113
International journal of contemporary hospitality management
111
Journal of travel and tourism marketing
102
Services marketing quarterly
98
Technological forecasting & social change : an international journal
95
Service business
81
The TQM journal : the international review of organizational improvement
79
Journal of air transport management
75
Tourism management : research, policies, practice
75
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
59
SpringerLink / Bücher
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
International journal of productivity and quality management : IJPQM
52
Asia Pacific journal of marketing and logistics
51
Industrial marketing management : the international journal for industrial and high-tech firms
50
International journal of services, economics and management
50
Springer eBook Collection
50
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
47
International journal of services and operations management : IJSOM
46
International journal of business information systems : IJBIS
44
Journal of Services Marketing
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
42
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
European research studies
40
Journal of Asian finance, economics and business : JAFEB
40
Journal of service research
40
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ECONIS (ZBW)
12,003
Other ZBW resources
234
USB Cologne (EcoSocSci)
51
RePEc
26
EconStor
21
BASE
7
USB Cologne (business full texts)
2
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date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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