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~subject:"Informationstechnik"
~subject:"Lieferantenmanagement"
~subject:"Service quality"
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Informationstechnik
Lieferantenmanagement
Service quality
Relationship marketing
26,442
Beziehungsmarketing
25,767
Social Web
20,854
Social web
20,823
Digitalisierung
16,926
Consumer behaviour
15,772
Konsumentenverhalten
15,577
Customer satisfaction
15,563
Digitization
14,565
Kundenzufriedenheit
13,977
Dienstleistungsqualität
7,809
Online-Marketing
7,003
Internet marketing
6,881
Electronic Commerce
5,571
E-commerce
5,319
Deutschland
4,780
Germany
4,505
Brand management
4,057
Markenführung
4,050
Online-Handel
3,413
Online retailing
3,401
Innovation
3,359
Theorie
3,035
Theory
3,023
Viral marketing
2,967
Virales Marketing
2,967
Brand image
2,845
Markenimage
2,839
Marketingmanagement
2,803
Marketing management
2,772
Soziales Netzwerk
2,623
Supplier relationship management
2,609
Social network
2,467
Information technology
2,430
Internet
2,284
USA
2,225
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2,210
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Svensson, Göran
37
Han, Heesup
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Sharma, Piyush
27
Prentice, Catherine
26
Prybutok, Victor R.
24
Homburg, Christian
23
Gil Saura, Irene
22
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Wong, IpKin Anthony
18
Balaji, M. S.
17
Bilgihan, Anil
17
Edvardsson, Bo
17
Shahin, Arash
17
Roberts-Lombard, Mornay
16
Söderlund, Magnus
16
Gustafsson, Anders
15
Bauer, Hans H.
14
Quach, Sara
14
Casidy, Riza
13
Gong, Taeshik
13
Grégoire, Yany
13
Hammerschmidt, Maik
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Kleinaltenkamp, Michael
13
Patterson, Paul G.
13
Evanschitzky, Heiner
12
Grewal, Dhruv
12
Hollebeek, Linda D.
12
Jang, Soocheong
12
Marimon, Frederic
12
Mysen, Tore
12
Naudé, Peter
12
Qu, Hailin
12
Ringle, Christian M.
12
Roy, Sanjit
12
Sreejesh, S.
12
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IGI Global
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World Bank Group
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Springer Fachmedien Wiesbaden
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Springer-Verlag GmbH
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Europäische Kommission / Gemeinsame Forschungsstelle
4
Nomos Verlagsgesellschaft
4
UNCTAD
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Aserbaidschan / Statistika Komitäsi
2
Bundesvereinigung Logistik
2
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
Erich-Schmidt-Verlag
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Scientific Center of Innovative Research
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Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
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Springer Gabler <Firma>
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Svenska Handelshögskolan <Helsinki>
2
Technische Universität Dresden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Weltbank
2
AMACOM
1
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Albrecht Knaus Verlag
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
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Journal of business research : JBR
295
Industrial marketing management : the international journal for industrial and high-tech firms
294
Journal of retailing and consumer services
283
International journal of hospitality management
276
The journal of services marketing
172
The journal of business & industrial marketing
163
The service industries journal
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
113
International journal of contemporary hospitality management
109
Services marketing quarterly
106
Journal of travel and tourism marketing
100
Technological forecasting & social change : an international journal
85
Service business
83
The TQM journal : the international review of organizational improvement
80
Tourism management : research, policies, practice
78
Journal of air transport management
77
Journal of service research : JSR
77
Cogent business & management
72
International journal of quality and service sciences
65
International journal of services and operations management
65
SpringerLink / Bücher
65
Total quality management & business excellence
63
Journal of the Academy of Marketing Science
62
Journal of service management
61
International journal of quality & reliability management
59
Journal of strategic marketing
57
International journal of productivity and quality management : IJPQM
55
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Journal of business-to-business marketing
49
Springer eBook Collection
49
International journal of production economics
47
International journal of services and operations management : IJSOM
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
44
Journal of marketing
43
Journal of service research
43
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ECONIS (ZBW)
12,570
Other ZBW resources
177
RePEc
20
EconStor
12
USB Cologne (EcoSocSci)
9
BASE
5
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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