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~subject:"Informationstechnik"
~subject:"Online retailing"
~subject:"Service quality"
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Informationstechnik
Online retailing
Service quality
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
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15,488
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2,811
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2,579
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2,576
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2,438
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2,396
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2,278
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2,223
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Han, Heesup
36
Mattila, Anna S.
28
Prentice, Catherine
26
Usman, Osly
26
Bruhn, Manfred
25
Prybutok, Victor R.
25
Sharma, Piyush
22
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
19
Wong, IpKin Anthony
19
Law, Chun Hung Roberts
18
Quach, Sara
18
Shahin, Arash
17
Balaji, M. S.
16
Bilgihan, Anil
16
Dwivedi, Yogesh Kumar
15
Söderlund, Magnus
15
Gustafsson, Anders
14
Heinemann, Gerrit
14
Klaus, Philipp
14
Thaichon, Park
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Edvardsson, Bo
13
Gong, Taeshik
13
Hollebeek, Linda D.
13
Hyun, Sunghyup Sean
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Park, Jungkun
13
Patterson, Paul G.
13
Grégoire, Yany
12
Hammerschmidt, Maik
12
Izogo, Ernest Emeka
12
Kim, Woo Gon
12
Kumar, Vikas
12
Ladhari, Riadh
12
Marimon, Frederic
12
Qu, Hailin
12
Sparks, Beverley
12
Sreejesh, S.
12
Amin, Muslim
11
Bauer, Hans H.
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Grewal, Dhruv
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IGI Global
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Springer Fachmedien Wiesbaden
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World Bank Group
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UNCTAD
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World Bank
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Nomos Verlagsgesellschaft
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Springer-Verlag GmbH
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RWTH Aachen
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Springer Gabler <Firma>
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Vereinte Nationen / Economic Commission for Latin America and the Caribbean
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Verlag Dr. Kovač
5
World Trade Organization
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Books on Demand GmbH <Norderstedt>
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Dgroup
3
Edward Elgar Publishing
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Georg-August-Universität Göttingen
3
Healthcare Information and Management Systems Society
3
OECD
3
Vereinte Nationen / Economic and Social Commission for Asia and the Pacific
3
Vereinte Nationen / Wirtschaftskommission für Afrika
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Weltbank
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Berliner Wissenschafts-Verlag
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Eric Cuvillier <Firma>
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European Health Care Conference <2, 2011, Hamburg>
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Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
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Haufe-Lexware GmbH & Co. KG
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ItAIS <18., 2021, Trient>
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Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Technische Universität Dresden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
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Journal of retailing and consumer services
387
International journal of hospitality management
298
Journal of business research : JBR
278
The journal of services marketing
166
The service industries journal
156
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
118
Journal of travel and tourism marketing
111
Technological forecasting & social change : an international journal
104
Services marketing quarterly
99
Tourism management : research, policies, practice
89
Service business
85
Cogent business & management
80
The TQM journal : the international review of organizational improvement
78
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
75
Journal of air transport management
75
Journal of service research : JSR
73
Asia Pacific journal of marketing and logistics
70
International journal of electronic marketing and retailing : IJEMR
66
International journal of quality and service sciences
65
International journal of services and operations management
63
International journal of business information systems : IJBIS
62
International journal of quality & reliability management
62
Journal of service management
61
Total quality management & business excellence
61
Springer eBook Collection
60
SpringerLink / Bücher
57
International journal of productivity and quality management : IJPQM
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Electronic commerce research
51
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of services, economics and management
51
Journal of internet commerce
51
Journal of strategic marketing
51
Managing service quality : MSQ ; an international journal
51
Information systems research : ISR
47
International journal of services and operations management : IJSOM
47
Journal of Asian finance, economics and business : JAFEB
47
Psychology & marketing
47
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ECONIS (ZBW)
12,966
Other ZBW resources
177
RePEc
20
EconStor
10
USB Cologne (EcoSocSci)
9
BASE
5
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date (oldest first)
1
Digitalization in container shipping : do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?
Balci, Gökcay
- In:
Technological forecasting & social change : an …
172
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013174250
Saved in:
2
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
5
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
6
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
7
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
8
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
9
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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