//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Informationstechnik"
~subject:"Service quality"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Informationstechnik
Service quality
Supplier relationship management
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
Konsumentenverhalten
15,384
Digitization
14,189
Kundenzufriedenheit
13,904
Dienstleistungsqualität
7,770
Online-Marketing
6,919
Internet marketing
6,797
Electronic Commerce
5,488
E-commerce
5,236
Deutschland
4,760
Germany
4,486
Brand management
4,031
Markenführung
4,024
Online-Handel
3,346
Online retailing
3,335
Innovation
3,288
Theorie
3,011
Theory
2,999
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Soziales Netzwerk
2,594
Lieferantenmanagement
2,579
Social network
2,438
Information technology
2,396
Internet
2,278
USA
2,223
Kundenmanagement
2,191
more ...
less ...
Online availability
All
Undetermined
5,755
Free
2,241
Type of publication
All
Article
10,108
Book / Working Paper
2,570
Journal
8
Type of publication (narrower categories)
All
Article in journal
9,135
Aufsatz in Zeitschrift
9,135
Aufsatz im Buch
747
Book section
747
Graue Literatur
477
Non-commercial literature
477
Hochschulschrift
387
Working Paper
301
Arbeitspapier
300
Thesis
292
Aufsatzsammlung
183
Collection of articles of several authors
181
Sammelwerk
181
research-article
141
Conference paper
111
Konferenzbeitrag
111
Case study
103
Fallstudie
103
Konferenzschrift
57
Bibliografie enthalten
54
Bibliography included
54
Handbook
31
Handbuch
31
Lehrbuch
28
Textbook
26
Guidebook
23
Ratgeber
23
Conference proceedings
16
Collection of articles written by one author
15
Sammlung
15
Reprint
14
Amtsdruckschrift
12
Government document
12
conceptual-paper
12
case-report
10
review-article
10
Article
8
Bibliografie
8
Fallstudiensammlung
7
Festschrift
7
more ...
less ...
Language
All
English
11,702
German
955
Undetermined
22
Russian
9
French
7
Polish
6
Italian
3
Spanish
3
Azerbaijani
1
Dutch
1
Romanian
1
Serbian
1
Swedish
1
more ...
less ...
Author
All
Svensson, Göran
37
Han, Heesup
36
Bruhn, Manfred
34
Mattila, Anna S.
28
Prentice, Catherine
26
Sharma, Piyush
26
Prybutok, Victor R.
24
Homburg, Christian
23
Gil Saura, Irene
22
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Shahin, Arash
17
Bilgihan, Anil
16
Roberts-Lombard, Mornay
16
Söderlund, Magnus
16
Gustafsson, Anders
15
Bauer, Hans H.
14
Quach, Sara
14
Casidy, Riza
13
Gong, Taeshik
13
Grégoire, Yany
13
Hammerschmidt, Maik
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Kleinaltenkamp, Michael
13
Patterson, Paul G.
13
Evanschitzky, Heiner
12
Grewal, Dhruv
12
Hollebeek, Linda D.
12
Jang, Soocheong
12
Marimon, Frederic
12
Mysen, Tore
12
Naudé, Peter
12
Qu, Hailin
12
Ringle, Christian M.
12
Sreejesh, S.
12
Stock-Homburg, Ruth
12
more ...
less ...
Institution
All
IGI Global
31
World Bank Group
18
Springer Fachmedien Wiesbaden
13
World Bank
7
Nomos Verlagsgesellschaft
5
Springer-Verlag GmbH
5
Europäische Kommission / Gemeinsame Forschungsstelle
4
UNCTAD
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Bundesvereinigung Logistik
2
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
Erich-Schmidt-Verlag
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
National Bureau of Economic Research
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Svenska Handelshögskolan <Helsinki>
2
Technische Universität Dresden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Weltbank
2
AMACOM
1
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Albrecht Knaus Verlag
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
more ...
less ...
Published in...
All
Journal of business research : JBR
295
Industrial marketing management : the international journal for industrial and high-tech firms
293
Journal of retailing and consumer services
277
International journal of hospitality management
276
The journal of services marketing
172
The service industries journal
160
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The journal of business & industrial marketing
143
Journal of hospitality marketing & management
112
International journal of contemporary hospitality management
109
Services marketing quarterly
106
Journal of travel and tourism marketing
100
Technological forecasting & social change : an international journal
85
Service business
83
The TQM journal : the international review of organizational improvement
80
Journal of air transport management
77
Journal of service research : JSR
77
Tourism management : research, policies, practice
77
Cogent business & management
72
International journal of services and operations management
65
SpringerLink / Bücher
64
Total quality management & business excellence
63
International journal of quality and service sciences
62
Journal of the Academy of Marketing Science
62
International journal of quality & reliability management
59
Journal of service management
59
Journal of strategic marketing
57
International journal of productivity and quality management : IJPQM
55
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Journal of business-to-business marketing
49
Springer eBook Collection
48
International journal of production economics
47
International journal of services and operations management : IJSOM
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
44
Journal of marketing
43
Journal of service research
43
more ...
less ...
Source
All
ECONIS (ZBW)
12,465
Other ZBW resources
177
RePEc
20
EconStor
10
USB Cologne (EcoSocSci)
9
BASE
5
Showing
1
-
10
of
12,686
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->