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~subject:"Informationstechnik"
~subject:"Service quality"
~subject:"Theory"
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Informationstechnik
Service quality
Theory
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
Customer satisfaction
15,488
Konsumentenverhalten
15,384
Digitization
14,189
Kundenzufriedenheit
13,904
Dienstleistungsqualität
7,770
Online-Marketing
6,919
Internet marketing
6,797
Electronic Commerce
5,488
E-commerce
5,236
Deutschland
4,760
Germany
4,486
Brand management
4,031
Markenführung
4,024
Online-Handel
3,346
Online retailing
3,335
Innovation
3,288
Theorie
3,011
Viral marketing
2,938
Virales Marketing
2,938
Brand image
2,817
Markenimage
2,811
Marketingmanagement
2,783
Marketing management
2,752
Soziales Netzwerk
2,594
Lieferantenmanagement
2,579
Supplier relationship management
2,576
Social network
2,438
Information technology
2,396
Internet
2,278
USA
2,223
Kundenmanagement
2,191
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2,427
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Bruhn, Manfred
57
Homburg, Christian
44
Han, Heesup
38
Huber, Frank
28
Bauer, Hans H.
27
Mattila, Anna S.
26
Prentice, Catherine
26
Herrmann, Andreas
25
Stauss, Bernd
24
Prybutok, Victor R.
23
Sharma, Piyush
22
Usman, Osly
22
McColl-Kennedy, Janet R.
21
Piller, Frank T.
21
Gil Saura, Irene
18
Hennig-Thurau, Thorsten
18
Reichwald, Ralf
18
Wong, IpKin Anthony
18
Hammerschmidt, Maik
17
Shahin, Arash
17
Hippner, Hajo
16
Matzler, Kurt
16
Ahlert, Dieter
15
Balaji, M. S.
15
Gustafsson, Anders
15
Günter, Bernd
15
Helm, Sabrina
15
Söderlund, Magnus
15
Bilgihan, Anil
14
Edvardsson, Bo
14
Stock-Homburg, Ruth
14
Georgi, Dominik
13
Gong, Taeshik
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Patterson, Paul G.
13
Benkenstein, Martin
12
Elhauge, Einer
12
Gouthier, Matthias H. J.
12
Grégoire, Yany
12
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IGI Global
31
Springer Fachmedien Wiesbaden
18
World Bank Group
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World Bank
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National Bureau of Economic Research
6
Springer-Verlag GmbH
6
Fördergesellschaft Marketing an der Universität Augsburg
5
Nomos Verlagsgesellschaft
5
Europäische Kommission / Gemeinsame Forschungsstelle
4
UNCTAD
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Erasmus Research Institute of Management
3
Eric Cuvillier <Firma>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Friedrich-Schiller-Universität Jena
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Technische Universität Dresden
3
Universität Mannheim
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
Fraunhofer IRB-Verlag
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
ItAIS <18., 2021, Trient>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
Leuphana Universität Lüneburg
2
Logos Verlag Berlin
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Gabler <Firma>
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Svenska Handelshögskolan <Helsinki>
2
Verlag C.H. Beck
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
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Published in...
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Journal of retailing and consumer services
279
International journal of hospitality management
272
Journal of business research : JBR
213
The journal of services marketing
164
The service industries journal
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
145
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
102
Services marketing quarterly
97
SpringerLink / Bücher
88
Technological forecasting & social change : an international journal
86
Gabler Edition Wissenschaft
81
The TQM journal : the international review of organizational improvement
80
Service business
79
Tourism management : research, policies, practice
76
Journal of air transport management
75
Journal of service research : JSR
72
Cogent business & management
68
International journal of quality and service sciences
63
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
54
International journal of productivity and quality management : IJPQM
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Asia Pacific journal of marketing and logistics
50
International journal of services, economics and management
50
Managing service quality : MSQ ; an international journal
49
Springer eBook Collection
48
International journal of services and operations management : IJSOM
47
The international journal of bank marketing : IJBM
47
European journal of operational research : EJOR
44
Journal of the Academy of Marketing Science
42
Journal of service research
41
Quality management journal : QMJ
41
Journal of Services Marketing
40
International journal of business information systems : IJBIS
39
Journal of strategic marketing
39
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Source
All
ECONIS (ZBW)
12,963
Other ZBW resources
180
RePEc
20
EconStor
10
USB Cologne (EcoSocSci)
9
BASE
5
Showing
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date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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