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~subject:"Informationstechnik"
~subject:"Service quality"
~subject:"USA"
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Informationstechnik
Service quality
USA
Relationship marketing
26,267
Beziehungsmarketing
25,593
Social Web
20,634
Social web
20,603
Digitalisierung
16,546
Consumer behaviour
15,579
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15,488
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2,938
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2,811
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2,783
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2,752
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2,594
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2,579
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2,576
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2,438
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2,396
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2,278
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Han, Heesup
44
Mattila, Anna S.
30
Prentice, Catherine
27
Prybutok, Victor R.
23
Sharma, Piyush
23
Bruhn, Manfred
22
Smith, Alan D.
22
Usman, Osly
22
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
18
Walsh, Gianfranco
18
Hollebeek, Linda D.
17
Jang, Soocheong
17
Shahin, Arash
17
Wong, IpKin Anthony
17
Gustafsson, Anders
16
Balaji, M. S.
15
Bilgihan, Anil
15
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Edvardsson, Bo
14
Klaus, Philipp
14
Patterson, Paul G.
14
Gong, Taeshik
13
Grégoire, Yany
13
Kim, Woo Gon
13
Ryu, Kisang
13
Hammerschmidt, Maik
12
Kumar, V.
12
Marimon, Frederic
12
Quach, Sara
12
Sreejesh, S.
12
Verhoef, Peter C.
12
Amin, Muslim
11
Cobanoglu, Cihan
11
Guchait, Priyanko
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Gursoy, Dogan
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Hsu, Maxwell K.
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Kim, Wansoo
11
Qu, Hailin
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World Bank Group
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National Bureau of Economic Research
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World Bank
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Springer-Verlag GmbH
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4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
UNCTAD
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Healthcare Information and Management Systems Society
3
RWTH Aachen
3
Springer Gabler <Firma>
3
USA / General Accounting Office
3
Universität Mannheim
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Econometrisch Instituut <Rotterdam>
2
Edward Elgar Publishing
2
Eric Cuvillier <Firma>
2
European Health Care Conference <2, 2011, Hamburg>
2
Georg-August-Universität Göttingen
2
Haufe-Lexware GmbH & Co. KG
2
ItAIS <18., 2021, Trient>
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Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
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Oxford University Press
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2
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2
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2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Accenture
1
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International journal of hospitality management
299
Journal of retailing and consumer services
281
Journal of business research : JBR
232
The journal of services marketing
180
The service industries journal
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
146
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
112
Services marketing quarterly
111
Technological forecasting & social change : an international journal
86
Journal of service research : JSR
85
Service business
81
Tourism management : research, policies, practice
81
The TQM journal : the international review of organizational improvement
79
Journal of air transport management
78
Cogent business & management
68
Industrial marketing management : the international journal for industrial and high-tech firms
66
International journal of services and operations management
65
International journal of quality and service sciences
64
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
International journal of quality & reliability management
60
Journal of service management
60
Total quality management & business excellence
60
Journal of the Academy of Marketing Science
54
Asia Pacific journal of marketing and logistics
53
International journal of productivity and quality management : IJPQM
53
Managing service quality : MSQ ; an international journal
53
International journal of services, economics and management
50
Springer eBook Collection
48
SpringerLink / Bücher
48
Psychology & marketing
47
The international journal of bank marketing : IJBM
47
International journal of services and operations management : IJSOM
46
International journal of electronic marketing and retailing : IJEMR
43
Journal of Services Marketing
42
Journal of strategic marketing
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of business information systems : IJBIS
41
Journal of service research
41
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ECONIS (ZBW)
12,128
Other ZBW resources
195
RePEc
25
USB Cologne (EcoSocSci)
19
EconStor
18
BASE
5
OLC EcoSci
4
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date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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