//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Job satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Logistics performance, custome...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Job satisfaction
Customer satisfaction
15,494
Kundenzufriedenheit
13,910
Logistik
11,309
Logistics
10,582
Service quality
6,982
Dienstleistungsqualität
6,753
Relationship marketing
6,272
Beziehungsmarketing
6,227
Consumer behaviour
6,136
Konsumentenverhalten
5,966
Supply chain
4,681
Lieferkette
4,618
Customer service
3,459
Kundenservice
3,066
Logistikdienstleister
3,054
Logistics provider
3,051
Theorie
2,324
Theory
2,318
Deutschland
1,679
Germany
1,606
customer satisfaction
1,299
Online-Handel
1,292
Online retailing
1,287
Electronic Commerce
1,280
E-commerce
1,203
Qualitätsmanagement
1,153
logistics
1,150
Satisfaction
1,121
Lieferantenmanagement
1,113
Quality management
1,107
Supplier relationship management
1,106
Arbeitszufriedenheit
1,081
Einzelhandel
986
Retail trade
977
Emotion
903
Urlaubsverhalten
893
Holiday behaviour
892
Beschwerdemanagement
878
Complaint management
875
more ...
less ...
Online availability
All
Undetermined
522
Free
209
Type of publication
All
Article
912
Book / Working Paper
169
Other
1
Type of publication (narrower categories)
All
Article in journal
860
Aufsatz in Zeitschrift
860
Aufsatz im Buch
39
Book section
39
Graue Literatur
37
Non-commercial literature
37
Arbeitspapier
31
Working Paper
31
Hochschulschrift
20
Thesis
16
Conference paper
10
Konferenzbeitrag
10
research-article
9
Case study
8
Fallstudie
8
Collection of articles of several authors
3
Sammelwerk
3
Collection of articles written by one author
2
Guidebook
2
Konferenzschrift
2
Ratgeber
2
Sammlung
2
Bibliografie enthalten
1
Bibliography included
1
case-report
1
viewpoint
1
more ...
less ...
Language
All
English
1,033
German
50
Author
All
Svensson, Göran
10
Stock-Homburg, Ruth
9
Evanschitzky, Heiner
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
Homburg, Christian
5
Karatepe, Osman M.
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Briggs, Elten
4
Gazzoli, Gabriel
4
Guchait, Priyanko
4
Han, Heesup
4
Kantabutra, Sooksan
4
Lee, Choong-Ki
4
Lee, JungHoon
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Wong, IpKin Anthony
4
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Auh, Seigyoung
3
Avery, Gayle C.
3
Balaji, M. S.
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Foster, Gigi
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hancer, Murat
3
Hetschko, Clemens
3
Hwang, Jinsoo
3
Høgevold, Nils
3
Jani, Dev
3
Kim, Peter Beomcheol
3
more ...
less ...
Institution
All
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Jacobs Verlag
1
National Bureau of Economic Research
1
Präventive Arbeitsgestaltung in Produktion und Logistik. Erfolgreiche Unternehmensbeispiele und Forschungsergebnisse <Veranstaltung> <2019, Stuttgart>
1
Published in...
All
International journal of hospitality management
53
Journal of business research : JBR
25
Journal of retailing and consumer services
19
The journal of services marketing
19
International journal of contemporary hospitality management
15
Journal of hospitality marketing & management
15
Tourism management : research, policies, practice
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
Global business and finance review
7
International journal of services and operations management : IJSOM
7
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
The service industries journal
7
Personnel review
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
European journal of marketing : EJM
5
Health care management review : HCM review
5
International business and economics research journal
5
International journal of quality and service sciences
5
International review on public and non-profit marketing
5
Journal of business and psychology
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Service business
5
The international journal of human resource management
5
Tourism management perspectives : TMP
5
Administrative Sciences : open access journal
4
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Discussion paper series / IZA
4
European journal of marketing
4
more ...
less ...
Source
All
ECONIS (ZBW)
1,070
Other ZBW resources
11
BASE
1
Showing
1
-
10
of
1,082
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
2
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil
;
Briner, Rob B.
- In:
The international journal of human resource management
26
(
2015
)
16
,
pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Saved in:
3
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
6
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
7
Service 2025 vor dem Hintergrund von Mitarbeiter- und
Kundenzufriedenheit
Jacquemin, Axel
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 41-51)
.
2008
Persistent link: https://www.econbiz.de/10003598310
Saved in:
8
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
9
Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.
;
Mudambi, Susan M.
;
Podoshen, Jeffrey S.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
Saved in:
10
Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal
- In:
South Asian journal of management : SAJM
21
(
2014
)
4
,
pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->