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Guest editorial: The road back...
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Konsumentenverhalten
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
42
Dienstleistungsqualität
40
Service quality
40
Customer experience
27
Customer satisfaction
27
Services
27
Dienstleistung
25
Kundenzufriedenheit
25
Dienstleistungssektor
23
Innovation
23
Service industry
23
Sweden
22
Schweden
21
Service-dominant logic
20
Service-Dominant Logic
18
Kundenintegration
17
Service innovation
17
Customer integration
16
Betriebliche Wertschöpfung
15
Value creation
15
Innovationsmanagement
12
Dienstleistungsinnovation
11
Customer service
10
Innovation management
10
Kundenservice
10
Nachhaltige Entwicklung
9
Sustainable development
9
Business services
8
Customer value
8
Dienstleistungsmanagement
8
Dienstleistungsmarketing
8
Kundenwert
8
Luxury goods
8
Luxusgüter
8
Service experience
8
Service management
8
Theorie
8
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22
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1
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Article
38
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Article in journal
38
Aufsatz in Zeitschrift
38
Language
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English
38
Author
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Klaus, Philipp
30
Edvardsson, Bo
8
Kuppelwieser, Volker
7
Bang, Nguyen
4
Manthiou, Aikaterini
3
Maklan, Stan
2
Slåtten, Terje
2
Svari, Sander
2
Svensson, Göran
2
Tarquini-Poli, Annalisa
2
Tronvoll, Bård
2
Boujena, Othman
1
Buonamassa, Daniela
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Echeverri, Per
1
Enquist, Bo
1
Friman, Margareta
1
Gorgoglione, Michele
1
Gustafsson, Anders
1
Heinonen, Kristina
1
Hickman, Ellie
1
Hollebeek, Linda D.
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Johnston, Robert
1
Keiningham, Timothy
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Panniello, Umberto
1
Pareigis, Jörg
1
Park, Jungkun
1
Perks, Helen
1
Radnor, Zoe Jane
1
Ravald, Annika
1
Roos, Inger
1
Rosenbaum, Mark
1
Simkin, Lyndon
1
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Journal of retailing and consumer services
10
The journal of services marketing
6
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
International journal of market research
2
Journal of business research : JBR
2
Journal of service research
2
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Marketing theory
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
38
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38
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 306-316
Persistent link: https://www.econbiz.de/10010385968
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
5
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
6
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
7
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
8
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
9
Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process : the case of online holidays ; evidence from United Kingdom (UK) consumers
Chen, Cheng-Hao
;
Bang, Nguyen
;
Klaus, Philipp
;
Wu, Meng-Shan
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 953-970
Persistent link: https://www.econbiz.de/10011409846
Saved in:
10
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
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