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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs

Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208

Persistent link: https://www.econbiz.de/10011554775

Trust and commitment as mediators of the relationship between quality advice and customer loyalty

Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302

Persistent link: https://www.econbiz.de/10011436588

Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers

Mbawuni, Joseph; Nimako, Simon Gyasi - In: International journal of financial services management … 8 (2015/2016) 4, pp. 333-349

Persistent link: https://www.econbiz.de/10011688223

Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and trust

Park, Eunil; Kim, Ki Joon; Kwon, Sang Jib - In: Journal of business research : JBR 76 (2017), pp. 8-13

Persistent link: https://www.econbiz.de/10011712545

A Brazilian experience of customer retention and its key drivers in banking service rendering

Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286

Persistent link: https://www.econbiz.de/10011412348

The impact of CKM and customer satisfaction on customer loyalty in Saudi banking sector : the mediating role of customer trust

Albarq, Abbas N. - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-13

trust, and the mediating function of customer trust in the knowledge-loyalty and satisfaction-loyalty in the Saudi banking … sector. This study intends to provide light on the significance of CKM and the ways in which it can support consumer trust … descriptive statistics, seven hypotheses were created and tested. The findings exhibited that customer trust has a major impact on …

Persistent link: https://www.econbiz.de/10014246419