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Konsumentenverhalten
Consumer behaviour
56
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Service quality
21
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15
Service industry
14
Services
13
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11
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9
Kundenintegration
8
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
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Theorie
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Theory
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Transformative service research
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Aksoy, Lerzan
16
Keiningham, Timothy
15
Benoit, Sabine
11
Buoye, Alexander
9
Cooil, Bruce
6
Bruce, Helen L.
4
Burton, Jamie
4
Lariviere, Bart
4
Zaki, Mohamed
4
Alkire, Linda
3
Gruber, Thorsten
3
Huneke, Tabea
3
Keiningham, Timothy L.
3
Larivière, Bart
3
Malthouse, Edward C.
3
Ou, Yi-Chun
3
Verhoef, Peter C.
3
Ahlbom, Carl-Philip
2
Ball, Joan
2
Ball, Joan P.
2
Ettinger, Andreas
2
Grewal, Dhruv
2
Heider, Raphael
2
Krolikowska, Ewa
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Mithas, Sunil
2
Mittal, Vikas
2
Moeller, Sabine
2
Morgeson, Forrest V., III.
2
Möller, Sabine
2
Ordenes, Francisco Villarroel
2
Rooney, Tara
2
Rubin, Dan
2
Rust, Roland T.
2
Schaefers, Tobias
2
Wiesel, Thorsten
2
Williams, Luke
2
Wittkowski, Kristina
2
Abboud, Liliane
1
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Journal of service management
7
Journal of business research : JBR
6
Journal of service research : JSR
5
Journal of retailing and consumer services
3
Psychology & marketing
3
The journal of services marketing
3
Journal of retailing
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
European Business School Research Paper
1
European journal of marketing
1
Handbuch Handel : Strategien - Perspektiven - internationaler Wettbewerb
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of consumer studies
1
Journal of creating value
1
Journal of marketing
1
Journal of marketing communications
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of the Academy of Marketing Science
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Managing service quality : MSQ ; an international journal
1
Marketing accountability for marketing and non-marketing outcomes
1
Review of business : interdisciplinary journal on risk and society
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
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Convenience Stores
Benoit, Sabine
- In:
Handbuch Handel : Strategien - Perspektiven - …
,
(pp. 399-418)
.
2012
Persistent link: https://www.econbiz.de/10009738003
Saved in:
2
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
3
The burdens of ownership : reasons for preferring renting
Benoit, Sabine
;
Wittkowski, Kristina
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
Saved in:
4
Retail format selection in on-the-go shopping situations
Benoit, Sabine
;
Evanschitzky, Heiner
;
Teller, Christoph
- In:
Journal of business research : JBR
100
(
2019
),
pp. 268-278
Persistent link: https://www.econbiz.de/10012023802
Saved in:
5
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
6
Consumer behavior in the realm of the health-food-marketing triangle
Huneke, Tabea
-
2016
Persistent link: https://www.econbiz.de/10011750306
Saved in:
7
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
8
Autonomous stores : how levels of in-store automation affect store patronage
Benoit, Sabine
;
Altrichter, Birgit
;
Grewal, Dhruv
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10015065164
Saved in:
9
Customer experience driven business model innovation
Keiningham, Timothy
;
Aksoy, Lerzan
;
Bruce, Helen L.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 431-440
Persistent link: https://www.econbiz.de/10012257639
Saved in:
10
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
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