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Konsumentenverhalten
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Personalentwicklung
10,139
Consumer behaviour
7,619
Relationship marketing
7,530
Beziehungsmarketing
7,476
Human resource development
7,460
Deutschland
6,389
Betriebliches Bildungsmanagement
6,250
Employer-provided training
6,148
Germany
5,817
Weiterbildung
4,565
Personalmanagement
3,568
Human Resource Management
3,547
USA
3,482
Customer service
3,458
Further training
3,408
Theorie
3,339
United States
3,295
Theory
3,243
Mitarbeiterbindung
3,105
Employee retention
3,103
Qualitätsmanagement
3,070
Kundenservice
3,065
Quality management
2,975
Training
2,954
Arbeitsverhalten
2,743
Work behaviour
2,732
Berufsbildung
2,704
Wirtschaftsprüfung
2,558
Financial audit
2,551
Vocational training
2,526
Leistungsmotivation
2,471
Work motivation
2,438
Satisfaction
2,250
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All
Undetermined
3,805
Free
1,267
Type of publication
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Article
6,382
Book / Working Paper
1,028
Journal
7
Type of publication (narrower categories)
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Article in journal
6,185
Aufsatz in Zeitschrift
6,185
Aufsatz im Buch
193
Book section
193
Hochschulschrift
162
Graue Literatur
150
Non-commercial literature
150
Thesis
122
Working Paper
106
Arbeitspapier
100
Conference paper
55
Konferenzbeitrag
55
Collection of articles of several authors
25
Sammelwerk
25
Bibliografie enthalten
20
Bibliography included
20
Aufsatzsammlung
19
Case study
11
Fallstudie
11
Konferenzschrift
11
Collection of articles written by one author
9
Sammlung
9
Ratgeber
7
Guidebook
5
Conference proceedings
4
Handbook
3
Handbuch
3
Bibliografie
2
Reprint
2
Amtsdruckschrift
1
Company information
1
Fallstudiensammlung
1
Firmeninformation
1
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1
Glossary included
1
Government document
1
Lehrbuch
1
Mikroform
1
Textbook
1
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English
7,185
German
227
French
5
Finnish
1
Russian
1
Swedish
1
Author
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Han, Heesup
58
Mattila, Anna S.
36
Usman, Osly
28
Prentice, Catherine
19
Hyun, Sunghyup Sean
18
Jang, Soocheong
18
Wong, IpKin Anthony
18
Klaus, Philipp
17
Line, Nathaniel D.
17
Prayag, Girish
17
Bilgihan, Anil
16
McColl-Kennedy, Janet R.
16
Aksoy, Lerzan
15
Balaji, M. S.
15
Gustafsson, Anders
15
Prybutok, Victor R.
15
Hanks, Lydia
14
Loureiro, Sandra Maria Correia
14
Ahn, Jiseon
13
Gong, Taeshik
13
Huber, Frank
13
Qu, Hailin
13
Rather, Raouf Ahmad
13
Sparks, Beverley
13
Söderlund, Magnus
13
Wu, Luorong
13
Kim, Woo Gon
12
Mittal, Vikas
12
Park, Jungkun
12
Wei, Wei
12
Gursoy, Dogan
11
Keiningham, Timothy
11
Kim, Jinkyung Jenny
11
Liu, Chih-Hsing
11
Miao, Li
11
Paul, Justin
11
Propper, Carol
11
Quach, Sara
11
Roschk, Holger
11
Sharma, Piyush
11
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All
National Bureau of Economic Research
4
RWTH Aachen
4
Springer Fachmedien Wiesbaden
4
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Books on Demand GmbH <Norderstedt>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing (FGM) e.V.
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
ILO International Labour Office
1
Institute of Leadership and Management <London>
1
Institutet för Ekonomisk Forskning <Lund>
1
Josef Eul Verlag GmbH
1
Journée de recherche en marketing horloger <8., 2013, Neuenburg, Schweiz>
1
Journée internationale du marketing horloger <17., 2013, La Chaux-de-Fonds>
1
MATCOM Material and Techniques for Cooperative Manageement Training
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Dresden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Published in...
All
Journal of retailing and consumer services
400
International journal of hospitality management
289
Journal of business research : JBR
201
The journal of services marketing
140
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
104
International journal of contemporary hospitality management
103
Cogent business & management
84
The service industries journal
82
Services marketing quarterly
80
Psychology & marketing
65
Tourism management : research, policies, practice
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Journal of service research : JSR
59
Asia Pacific journal of marketing and logistics
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Service business
49
Journal of service management
48
Journal of strategic marketing
47
International journal of electronic marketing and retailing : IJEMR
45
European journal of marketing : EJM
42
Journal of retailing
41
The international journal of bank marketing : IJBM
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Journal of the Academy of Marketing Science
39
Tourism management perspectives : TMP
39
International journal of retail & distribution management
37
International journal of retail and distribution management
35
Journal of air transport management
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
International journal of business information systems : IJBIS
33
International journal of quality and service sciences
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of consumer studies
32
International journal of services, economics and management
32
Journal of hospitality and tourism insights
32
The TQM journal : the international review of organizational improvement
32
Journal of Asian finance, economics and business : JAFEB
31
Journal of Islamic marketing
31
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Source
All
ECONIS (ZBW)
7,409
EconStor
7
OLC EcoSci
1
Showing
1
-
10
of
7,417
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date (newest first)
date (oldest first)
1
The influence of specialized
training
on the quality of hotel customers service
Wojciechowska-Solis, Julia
;
Mazurek-Kusiak, Anna
; …
- In:
Acta scientiarum polonorum / Oeconomia : czasopismo …
15
(
2016
)
2
,
pp. 173-185
Persistent link: https://www.econbiz.de/10011617872
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
4
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
5
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
6
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
7
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
8
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
9
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
10
The effect of stress on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
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