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Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
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Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Social justice or social stigma? : hotel customers' perception on branded hotel used as quarantine facility
Agyeiwaah, Elizabeth; Scott, Noel - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 851-867
Persistent link: https://www.econbiz.de/10014633777
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Identification with the foreign company : the influence of CSR and consumer ethnocentrism
Park, Yung-Hwal; Tolmie, Carri R.; Lehnert, Kevin - In: International journal of business environment : IJBE 9 (2017) 3, pp. 210-224
Persistent link: https://www.econbiz.de/10011861993
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How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: International journal of hospitality management 102 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
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Effects of customer experience in engaging in hotels' CSR activities on brand relationship quality and behavioural intention
Lo, Ada - In: Journal of travel and tourism marketing 37 (2020) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10012289316
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Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth
Reza Jalilvand, Mohammad Reza; Vosta, Leila Nasrolahi; … - In: Tourism review : the official journal of the AIEST 72 (2017) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10011667358
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The desirability of CSR communication versus greenhushing in the hospitality industry : the customers’ perspective
Ettinger, Andrea; Grabner-Kräuter, Sonja; Okazaki, Shintaro - In: Journal of travel research : a quarterly publication of … 60 (2021) 3, pp. 618-638
Persistent link: https://www.econbiz.de/10012492347