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Konsumentenverhalten
Customer satisfaction
15,261
Kundenzufriedenheit
13,605
Consumer behaviour
6,420
Service quality
6,371
Dienstleistungsqualität
6,165
Relationship marketing
5,481
Beziehungsmarketing
5,428
Consumer attitudes
1,786
Verbrauchereinstellung
1,424
customer satisfaction
1,267
Satisfaction
1,093
Customer service
1,048
Online retailing
1,046
Online-Handel
1,046
Job satisfaction
1,006
Arbeitszufriedenheit
1,005
Kundenservice
988
Qualitätsmanagement
922
Holiday behaviour
912
Urlaubsverhalten
912
Quality management
897
Electronic Commerce
827
Emotion
815
E-commerce
809
Beschwerdemanagement
774
Complaint management
774
Confidence
732
Vertrauen
732
Brand image
710
Tourism
703
Markenimage
696
Retail trade
693
Brand management
688
Einzelhandel
683
Tourismus
676
Markenführung
669
Verbraucherzufriedenheit
660
Hotel industry
657
Hotellerie
653
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Undetermined
3,274
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1,037
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Article
5,412
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720
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4
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5,265
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5,265
Aufsatz im Buch
142
Book section
142
Hochschulschrift
89
Graue Literatur
87
Non-commercial literature
87
Thesis
63
Conference paper
56
Konferenzbeitrag
56
Arbeitspapier
55
Working Paper
55
Collection of articles of several authors
15
Sammelwerk
15
Aufsatzsammlung
12
Konferenzschrift
10
Bibliografie enthalten
8
Bibliography included
8
Case study
5
Collection of articles written by one author
5
Fallstudie
5
Sammlung
5
Ratgeber
4
Conference proceedings
3
Fallstudiensammlung
3
Bibliografie
2
Guidebook
2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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English
6,002
German
133
French
2
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Han, Heesup
60
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Gustafsson, Anders
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Huber, Frank
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Liu, Chih-Hsing
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Bang, Nguyen
9
Frank, Björn
9
Gursoy, Dogan
9
Hsu, Maxwell K.
9
Keiningham, Timothy
9
Khan, Imran
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Verhoef, Peter C.
9
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National Bureau of Economic Research
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesellschaft für Ökologische Kommunikation mbH
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institut für Sozial-Ökologische Forschung
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Bremen
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
352
International journal of hospitality management
202
Journal of business research : JBR
162
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
89
Cogent business & management
82
International journal of contemporary hospitality management
81
Tourism management : research, policies, practice
59
Asia Pacific journal of marketing and logistics
58
Services marketing quarterly
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
The service industries journal
53
Psychology & marketing
52
The international journal of bank marketing : IJBM
47
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
39
International journal of consumer studies
38
Journal of service management
38
Journal of service research : JSR
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
European journal of marketing : EJM
37
International journal of electronic marketing and retailing : IJEMR
37
Marketing intelligence & planning
35
Journal of Islamic marketing
32
International journal of retail and distribution management
30
The international review of retail, distribution and consumer research
30
Journal of air transport management
29
Journal of Asian finance, economics and business : JAFEB
27
The TQM journal : the international review of organizational improvement
27
International journal of business information systems : IJBIS
26
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Journal of the Academy of Marketing Science
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
International journal of services, economics and management
24
Total quality management & business excellence
24
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ECONIS (ZBW)
6,136
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1
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
4
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
5
The role of sea-based adventure experiences in tourists’ satisfaction and behavioral intentions
Triantafillidou, Amalia
;
Petala, Zinovia
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 67-87
Persistent link: https://www.econbiz.de/10011485021
Saved in:
6
The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea
Cho, Young Sang
;
Rha, Hye-Su
;
Burt, Steven
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 128-137
Persistent link: https://www.econbiz.de/10010468488
Saved in:
7
Factors affecting third-generation mobile services : applying the purchase intention model
Lin, Tung-Ching
;
Wu, Sheng
;
Wang, Kuei-Ing
;
Tsai, Meng-Chun
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
1
,
pp. 47-75
Persistent link: https://www.econbiz.de/10010506802
Saved in:
8
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
9
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
10
The role of atmosphere in Italian museums : effects on brand perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
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