//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenservice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An Empirical Investigation of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenservice
Salespeople
2,454
Verkaufspersonal
2,426
Verkauf
909
Selling
897
Relationship marketing
590
Beziehungsmarketing
588
B-to-B-Marketing
267
Business-to-business marketing
267
Consumer behaviour
261
Konsumentenverhalten
261
USA
201
United States
199
Einzelhandel
188
Lieferantenmanagement
187
Supplier relationship management
187
Sales
183
Retail trade
182
Arbeitsleistung
179
Control systems
178
Job performance
178
Job satisfaction
178
Arbeitszufriedenheit
177
Customer satisfaction
174
Kundenzufriedenheit
174
Arbeitsverhalten
161
Work behaviour
161
Leistungsmotivation
148
Dienstleistungsqualität
146
Service quality
146
Work motivation
146
Theory
144
Theorie
143
Verkäufer
139
Emotion
124
Deutschland
123
Customer service
122
Absatz
121
Erfolgsfaktor
120
Success factor
115
more ...
less ...
Online availability
All
Undetermined
57
Free
9
Type of publication
All
Article
89
Book / Working Paper
32
Type of publication (narrower categories)
All
Article in journal
82
Aufsatz in Zeitschrift
82
Hochschulschrift
15
Thesis
9
Aufsatz im Buch
7
Book section
7
Graue Literatur
7
Guidebook
7
Non-commercial literature
7
Ratgeber
7
Arbeitspapier
2
Case study
2
Fallstudie
2
Working Paper
2
Aufgabensammlung
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Handbook
1
Handbuch
1
Lehrbuch
1
Sammelwerk
1
Sammlung
1
Textbook
1
more ...
less ...
Language
All
English
95
German
26
Author
All
Chaker, Nawar N.
3
Yoo, Jaewon
3
Babakus, Emin
2
Barnes, Donald C.
2
Bosch, Thorsten
2
Brown, Tom
2
Fichtel, Sina
2
Gierl, Heribert
2
Guchait, Priyanko
2
Inderst, Roman
2
Kessler-Thönes, Tino
2
Kreuter, Dirk
2
Mengüç, Bülent
2
Minelli, Mauro
2
Mitchell, Dave
2
Ottaviani, Marco
2
Román, Sergio
2
Schneiderheinze, Wolfgang
2
Sok, Keo Mony
2
Sok, Phyra
2
Stiller, Michael
2
Wang, Chen-Ya
2
Yavas, Ugur
2
Zablah, Alex R.
2
Zotta, Carmen
2
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Akter, Shahriar
1
Alencar Rodrigues, Luiza Cristina
1
Andersson, Pernille K.
1
Andzulis, James
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Ates, Zelal
1
Auh, Seigyoung
1
Autry, Chad W.
1
Baaklini, Eliane Sam
1
more ...
less ...
Institution
All
Erasmus Research Institute of Management
1
Forum Berufsbildung
1
Technische Universität Dortmund / Juniorprofessur für Dienstleistungsmanagement
1
Published in...
All
Journal of business research : JBR
7
Journal of service research : JSR
6
International journal of hospitality management
5
Journal of retailing and consumer services
5
Journal of service research
5
The service industries journal
5
Journal of retailing
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
European journal of marketing : EJM
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
more ...
less ...
Source
All
ECONIS (ZBW)
121
Showing
1
-
10
of
121
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
2
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
3
Vom Power-Seller zum Best-Seller : Siegerstrategien für Verkäufer, vom Erstkontakt bis zum Verkaufsabschluss
Krebs, Klaus
-
2008
Persistent link: https://www.econbiz.de/10003754563
Saved in:
4
Effects of consumers' mood in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
Marketing : journal of research and management
2
(
2006
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10003320809
Saved in:
5
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
6
Aktivierende Verkaufsberatung
Wörner, Alexander
-
2009
Persistent link: https://www.econbiz.de/10003806635
Saved in:
7
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
8
Misselling through agents
Inderst, Roman
;
Ottaviani, Marco
- In:
The American economic review
99
(
2009
)
3
,
pp. 883-908
Persistent link: https://www.econbiz.de/10003863208
Saved in:
9
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
10
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->