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~subject:"Kundenzufriedenheit"
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Subject
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Kundenzufriedenheit
Japan
66,803
Service quality
21,688
Gesundheitswesen
21,293
Dienstleistungsqualität
20,937
Health care system
18,714
USA
16,021
United States
14,714
Krankenhaus
13,349
Mortality
12,742
Sterblichkeit
12,714
Hospital
12,113
Deutschland
10,623
Health care
9,661
Gesundheitsversorgung
9,654
Germany
8,973
Theorie
7,720
Theory
7,552
Customer satisfaction
6,601
Großbritannien
6,110
Consumer behaviour
5,791
Konsumentenverhalten
5,742
United Kingdom
5,506
Gesundheitspolitik
4,498
Schätzung
4,495
China
4,446
Estimation
4,332
Relationship marketing
4,238
Beziehungsmarketing
4,232
Health policy
4,103
Physicians
4,040
Ärzte
4,035
Health
3,505
Gesundheit
3,493
Welt
3,352
Qualitätsmanagement
3,344
World
3,299
EU-Staaten
3,286
Gesundheitskosten
3,278
Health care costs
3,201
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Online availability
All
Undetermined
3,008
Free
1,109
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All
Article
5,621
Book / Working Paper
792
Type of publication (narrower categories)
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Article in journal
5,450
Aufsatz in Zeitschrift
5,450
Aufsatz im Buch
157
Book section
157
Graue Literatur
79
Non-commercial literature
79
Working Paper
56
Hochschulschrift
55
Arbeitspapier
54
Conference paper
52
Konferenzbeitrag
52
Thesis
33
Case study
27
Fallstudie
27
Collection of articles of several authors
16
Sammelwerk
16
Konferenzschrift
10
Aufsatzsammlung
7
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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1
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1
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1
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1
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Language
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English
6,276
German
137
French
1
Italian
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Wu, Luorong
9
Xu, Xun
9
Akroush, Mamoun N.
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Hamburg
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
234
Journal of retailing and consumer services
214
Journal of business research : JBR
146
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
103
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
78
Tourism management : research, policies, practice
66
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
International journal of services, economics and management
45
Journal of service management
45
International journal of services and operations management : IJSOM
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
29
Journal of hospitality and tourism insights
28
Health marketing quarterly
27
Journal of service theory and practice : JSTP
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of business information systems : IJBIS
25
International journal of electronic customer relationship management : IJECRM
25
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Source
All
ECONIS (ZBW)
6,405
EconStor
5
OLC EcoSci
3
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1
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6,413
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date (oldest first)
1
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
2
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
3
Perceived quality of
hospital
services from the perspective of doctors and patients : an integrative model
Guedes, Monica
;
Araujo, Claudia
- In:
Latin American business review
23
(
2022
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013190133
Saved in:
4
Doctors and management perception in customer relationship management builds to customer satisfaction in
hospital
services
Shivakumara, K.
;
Sarala, K. S.
- In:
Global journal of business management : GJBM
12
(
2018
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10011961830
Saved in:
5
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
Saved in:
6
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
7
Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare
Rejikumar G.
;
Ajitha, Aswathy Asokan
;
Kalpana, P.
; …
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
8
,
pp. 2968-2987
Persistent link: https://www.econbiz.de/10014364803
Saved in:
8
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
9
Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
10
Value of new performance information in healthcare : evidence from
Japan
Gallani, Susanna
;
Kajiwara, Takehisa
;
Krishnan, Ranjani
- In:
International journal of health economics and management
20
(
2020
)
4
,
pp. 319-357
Persistent link: https://www.econbiz.de/10012310773
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