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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Tourism
87
Hotel industry
85
Hotellerie
83
Tourismus
77
Hong Kong
52
Consumer behaviour
48
Konsumentenverhalten
47
Bibliometrics
43
Bibliometrie
42
Tourism industry
41
Tourismuswirtschaft
41
Hongkong
39
Holiday behaviour
38
Urlaubsverhalten
38
Social Web
36
Social web
36
Internet marketing
31
Online-Marketing
31
Gastgewerbe
30
Hospitality industry
30
Viral marketing
29
Virales Marketing
29
E-commerce
27
Electronic Commerce
27
Online retailing
27
Online-Handel
27
Tourism marketing
27
Tourismusmarketing
27
China
26
Website
25
Customer satisfaction
22
Tourism research
22
Tourismusforschung
22
Data mining
20
Data Mining
18
Internet
18
International tourism
17
Internationaler Tourismus
17
Dienstleistungsqualität
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English
20
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Law, Chun Hung Roberts
15
Law, Rob
5
Zhang, Ziqiong
4
Fong, Davis Ka Chio
3
Liang, Sai
3
Schuckert, Markus
3
Ye, Qiang
3
Zhang, Zili
3
Luo, Jian Ming
2
Bai, Billy
1
Choi, Miju
1
Fang, Bin
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Hao, Jin-Xing
1
Heo, Cindy Yoonjoung
1
Hu, Zongwei
1
Huang, Xiankai
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
1
Li, Leyan
1
Li, Mimi
1
Li, Nao
1
Liu, Xianwei
1
Lyu, Jing
1
Masiero, Lorenzo
1
Pan, Mengqiang
1
Qian, Jianwei
1
So, Amy Siu Ian
1
Sun, Sunny
1
Vu, Huy Quan
1
Wang, Fan
1
Wang, Liang
1
Wang, Zhisheng
1
Wei, Zaiyan
1
Wen, Ivan
1
Wong, IpKin Anthony
1
Yu, Yan
1
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
20
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1
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
2
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
3
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
4
Regional effects on customer satisfaction with restaurants
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10009774261
Saved in:
5
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
6
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
7
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
8
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
9
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
10
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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