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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Relationship marketing
26,239
Beziehungsmarketing
25,565
Knowledge management
23,689
Wissensmanagement
22,960
Social Web
20,619
Social web
20,588
Consumer behaviour
12,766
Konsumentenverhalten
12,733
Knowledge transfer
8,603
Wissenstransfer
8,515
Online-Marketing
6,498
Internet marketing
6,398
Customer satisfaction
5,716
Innovation
4,864
Knowledge
4,471
Wissen
4,309
Theorie
4,270
Theory
4,257
Service quality
4,162
Dienstleistungsqualität
4,150
Innovationsmanagement
3,793
Deutschland
3,792
Brand management
3,757
Markenführung
3,756
Germany
3,690
Innovation management
3,645
Electronic Commerce
3,529
Learning organization
3,438
Lernende Organisation
3,437
E-commerce
3,400
Soziales Netzwerk
3,117
Social network
2,948
Virales Marketing
2,646
Viral marketing
2,645
Markenimage
2,557
Brand image
2,556
Online-Handel
2,545
Online retailing
2,537
Marketingmanagement
2,503
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Undetermined
2,671
Free
968
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Article
4,806
Book / Working Paper
855
Journal
4
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Article in journal
4,521
Aufsatz in Zeitschrift
4,521
Aufsatz im Buch
275
Book section
275
Hochschulschrift
114
Graue Literatur
96
Non-commercial literature
96
Thesis
89
Working Paper
66
Arbeitspapier
63
Conference paper
44
Konferenzbeitrag
44
Case study
30
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30
Fallstudie
30
Sammelwerk
30
Aufsatzsammlung
28
Guidebook
16
Ratgeber
16
Lehrbuch
5
Reprint
5
Collection of articles written by one author
4
Handbook
4
Handbuch
4
Konferenzschrift
4
Sammlung
4
Textbook
4
Conference proceedings
3
Bibliografie
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
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1
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1
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English
5,323
German
342
French
1
Italian
1
Author
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Mittal, Vikas
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bruhn, Manfred
12
Kim, Wansoo
12
Klaus, Philipp
12
Loureiro, Sandra Maria Correia
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Quach, Sara
11
So, Kevin Kam Fung
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Jang, Soocheong
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Roschk, Holger
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Khan, Imran
9
Larivière, Bart
9
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Springer Fachmedien Wiesbaden
4
Harvard Graduate School of Business Administration
2
IGI Global
2
Information Resources Management Association
2
National Bureau of Economic Research
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
264
International journal of hospitality management
155
Journal of business research : JBR
150
The journal of services marketing
108
Journal of hospitality marketing & management
69
Journal of travel and tourism marketing
65
The service industries journal
65
International journal of contemporary hospitality management
57
Tourism management : research, policies, practice
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Service business
49
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Journal of strategic marketing
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
Journal of service research
28
Journal of hospitality and tourism insights
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Total quality management & business excellence
26
Journal of retailing
25
European journal of marketing : EJM
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
International journal of quality and service sciences
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Marketing intelligence & planning
21
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ECONIS (ZBW)
5,656
EconStor
5
OLC EcoSci
4
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1
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1
Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
Journal of marketing communications
25
(
2019
)
8
,
pp. 861-883
Persistent link: https://www.econbiz.de/10012203378
Saved in:
2
Understanding knowledge contributors' satisfaction in transactional virtual communities : a cost-benefit trade-off perspective
Sun, Yongqiang
;
Fang, Yulin
;
Lim, Kai H.
- In:
Information & management : the internat. journal of …
51
(
2014
)
4
,
pp. 441-450
Persistent link: https://www.econbiz.de/10010383171
Saved in:
3
Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat
;
Thurasamy Ramayah
;
Wan Hussain …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 34-39
Persistent link: https://www.econbiz.de/10011660747
Saved in:
4
Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Zhang, Jin
;
Li, Xinrui
;
Zhang, Jilong
;
Wang, Liye
- In:
Information & management : the internat. journal of …
60
(
2023
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013534499
Saved in:
5
Virtual atmospherics : a new key to patient satisfaction
Clark, W. Randy
- In:
Journal of hospital marketing & public relations
20
(
2010
)
1
,
pp. 56-65
Persistent link: https://www.econbiz.de/10003962389
Saved in:
6
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
7
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
8
Impact of satisfaction with e-retailers' touch points on purchase behavior : the moderating effect of search and experience product type
Lim, Jeen-su
;
Aali, Abdulrahman Yousef al-
;
Heinrichs, …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
2
,
pp. 225-235
Persistent link: https://www.econbiz.de/10011339344
Saved in:
9
Team participation and online gamer loyalty
Teng, Ching-I
;
Chen, Wei-Wen
- In:
Electronic commerce research and applications
13
(
2014
)
1
,
pp. 24-31
Persistent link: https://www.econbiz.de/10011348337
Saved in:
10
Creating value for customers through engagement and participation in brand communities
Loureiro, Sandra Maria Correia
;
Pires, Ana Regina
; …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 114-132
Persistent link: https://www.econbiz.de/10011316447
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