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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
137
Konsumentenverhalten
132
Consumer experience
74
consumer experience
37
Hedonic consumption
36
Beziehungsmarketing
26
Relationship marketing
26
hedonic consumption
26
Brand management
24
Markenführung
23
Einzelhandel
19
Retail trade
19
Customer satisfaction
18
Brand image
15
Hedonic price index
15
Hedonischer Preisindex
15
Markenimage
15
Art infusion
12
Emotion
12
Luxury goods
12
Luxusgüter
12
Virtual reality
11
Virtuelle Realität
11
Private consumption
10
Privater Konsum
10
Satisfaction
10
Brand
9
Markenartikel
9
Online retailing
9
Online-Handel
9
Social Web
9
Social web
9
Arts
8
Consumer Experience
8
Dienstleistungsqualität
8
Kunst
8
Service quality
8
Advertising
7
Bibliometrics
7
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15
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2
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Article
17
Book / Working Paper
1
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17
Aufsatz in Zeitschrift
17
Aufsatzsammlung
1
Graue Literatur
1
Hochschulschrift
1
Non-commercial literature
1
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English
18
Author
All
Alnsour, Ibrahim Radwan
1
Chan, Elisa K.
1
Chauhan, Sumedha
1
Chinelato, Flavia Braga
1
Cuesta-Valiño, Pedro
1
Fischer, Lukas
1
García-Henche, Blanca
1
Gotteland, David
1
Gutiérrez-Rodríguez, Pablo
1
Hepola, Janne
1
Heyman, James E.
1
Karjaluoto, Heikki
1
Köcher, Sören
1
Leppäniemi, Matti
1
Li, Hengyun
1
Mathies, Christine
1
Merle, Aurélie
1
Mishra, Sita
1
Mukhopadhyay, Sandip
1
Muskat, Birgit
1
Núnez-Barriopedro, Estela
1
Oliveira, Alessandro Silva de
1
Oliveira, Mauro José de
1
Panda, Rajeev Kumar
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Porter, Michael C.
1
Prayag, Girish
1
Rahman, Mohammad M.
1
Reckmann, Tobias
1
Rosenberger, Philip J., III.
1
Ruyter, Ko de
1
Senapati, Shubham
1
Souki, Gustavo Quiroga
1
Taheri, Babak
1
Tai, Yang-Fei
1
Teichert, Thorsten
1
Teik, Derek Ong Lai
1
Turner, Frances
1
Wang, Jen Chun
1
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Asia Pacific journal of marketing and logistics
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Cogent business & management
1
International journal of contemporary hospitality management
1
International journal of electronic commerce : IJEC
1
International journal of hospitality management
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of strategic marketing
1
Marketing : ZFP ; journal of research and management
1
Services marketing quarterly
1
Sport management review
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
18
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1
Is it all about consumer engagement? : explaining continuance intention for utilitarian and hedonic service consumption
Hepola, Janne
;
Leppäniemi, Matti
;
Karjaluoto, Heikki
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305413
Saved in:
2
Enhancing the experience of needs satisfaction through service engagement : a case of commercial fitness centers in Malaysia
Teik, Derek Ong Lai
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 109-121
Persistent link: https://www.econbiz.de/10011302928
Saved in:
3
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
4
"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas
-
2021
Persistent link: https://www.econbiz.de/10012653558
Saved in:
5
Introduction to the special issue: consumer experience management and customer journeys in tourism, hospitality and events
Taheri, Babak
;
Prayag, Girish
;
Muskat, Birgit
- In:
Tourism management perspectives : TMP
40
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10013209312
Saved in:
6
Enhancing consumer value of the co-design experience in mass customization
Turner, Frances
;
Merle, Aurélie
;
Gotteland, David
- In:
Journal of business research : JBR
117
(
2020
),
pp. 473-483
Persistent link: https://www.econbiz.de/10012287167
Saved in:
7
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
8
Antecedents of WOM : product appraisal and brand relationship as drivers of customer referral dimensions
Reckmann, Tobias
;
Teichert, Thorsten
- In:
Marketing : ZFP ; journal of research and management
41
(
2019
)
1
,
pp. 50-66
Persistent link: https://www.econbiz.de/10012004777
Saved in:
9
The moderating role of local vs. foreign shopping context in consumer experience
Chan, Elisa K.
- In:
Journal of global marketing
31
(
2018
)
5
,
pp. 339-353
Persistent link: https://www.econbiz.de/10011963156
Saved in:
10
We've shopped before : exploring instructions as an influence on mystery shopper reporting
Porter, Michael C.
;
Heyman, James E.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 12-20
Persistent link: https://www.econbiz.de/10011929854
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