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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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The relationship between learning satisfaction and career competencies
Kong, Haiyan; Yan, Qi - In: International journal of hospitality management 41 (2014), pp. 133-139
Persistent link: https://www.econbiz.de/10010403057
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Developing accounting students' professional competencies and satisfaction through learning experiences : validation of a self-administered questionnaire
Diez-Busto, Elsa; Palazuelos, Estefanía; San-Martín, Paula - In: The international journal of management education 21 (2023) 3, pp. 1-12
Persistent link: https://www.econbiz.de/10014458864
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Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter
Fichtel, Sina; Meyer, Anton; Specht, Nina - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 329-345). 2007
Persistent link: https://www.econbiz.de/10003596020
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Does bureaucracy kill individual initiative? : the impact of structure on organizational citizenship behavior in the hospitality industry
Raub, Steffen - In: International journal of hospitality management 27 (2008) 2, pp. 179-186
Persistent link: https://www.econbiz.de/10003687382
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Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi; Tsai, Chin-Shih; Hsiung, Hsiao-Wen; Chen, … - In: The journal of services marketing 29 (2015) 3, pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie; Sharma, Piyush; Kim, Namwoon - In: The journal of services marketing 28 (2014) 2, pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
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Identifying latent needs : towards a competence perspective on attractive quality creation
Carlgren, Lisa - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1347-1363
Persistent link: https://www.econbiz.de/10010208035