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Consumer responses to the failure of self-service banking technology : moderating role of failure stability

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Subscribed content relationship between guest experience, personality characteristics, and satisfaction : moderating effect of extraversion and openness to experience

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The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks

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Applying flow theory to booking experiences : an integrated model in an online service context

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Customer loyalty : a review and future directions with a special focus on the hospitality industry

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Airport service quality drivers of passenger satisfaction

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

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