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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,142
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30,815
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27,269
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6,626
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6,624
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5,777
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5,099
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4,989
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Han, Heesup
56
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22
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17
Hyun, Sunghyup Sean
17
Prayag, Girish
17
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Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Aksoy, Lerzan
13
Balaji, M. S.
12
Klaus, Philipp
12
Law, Chun Hung Roberts
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Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Gustafsson, Anders
11
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11
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10
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10
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10
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
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1
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1
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1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
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Journal of retailing and consumer services
338
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
108
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
97
International journal of contemporary hospitality management
84
Cogent business & management
78
Services marketing quarterly
61
The service industries journal
61
Tourism management : research, policies, practice
61
Asia Pacific journal of marketing and logistics
55
Psychology & marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Service business
50
International journal of electronic marketing and retailing : IJEMR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of strategic marketing
46
Journal of service management
42
Journal of service research : JSR
42
The international journal of bank marketing : IJBM
38
Tourism management perspectives : TMP
38
European journal of marketing : EJM
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
International journal of electronic customer relationship management : IJECRM
33
Journal of internet commerce
32
The international review of retail, distribution and consumer research
31
Journal of air transport management
30
Journal of the Academy of Marketing Science
30
International journal of services, economics and management
29
Journal of hospitality and tourism insights
29
International journal of business information systems : IJBIS
28
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of retailing
28
The TQM journal : the international review of organizational improvement
28
Journal of Islamic marketing
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Total quality management & business excellence
27
International journal of quality and service sciences
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ECONIS (ZBW)
6,378
EconStor
9
OLC EcoSci
1
RePEc
1
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1
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
2
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
Framework for success of online brand management : a systematic literature review
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
World review of entrepreneurship, management and …
12
(
2016
)
2/3
,
pp. 300-317
Persistent link: https://www.econbiz.de/10011573434
Saved in:
4
Determinants of consumer participation in online group buying : an example of luggage
Lin, Hui-Tzu
;
Kim, Hyun-Jee
;
Wang, Li-Wen
- In:
Journal of international trade & commerce
12
(
2016
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011796233
Saved in:
5
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
6
Building customer loyalty in online shopping : the role of online
trust
, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
7
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
8
Why do travelers
trust
TripAdvisor? : antecedents of
trust
towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
9
The determinants of eWoM in social commerce : the role of perceived value, perceived enjoyment,
trust
, risks, and satisfaction
Rouibah, Kamel
;
Al-Qirim, Nabeel
;
Hwang, Yujong
;
Pouri, …
- In:
Journal of global information management
29
(
2021
)
3
,
pp. 75-102
Persistent link: https://www.econbiz.de/10012508170
Saved in:
10
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
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