//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of digital innovati...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
83,205
Konsumentenverhalten
80,725
Electronic Commerce
23,913
Internet
21,831
E-commerce
21,292
Einzelhandel
17,808
Digitalisierung
16,560
Retail trade
15,206
Theorie
14,568
Theory
14,272
Digitization
14,203
Online-Marketing
13,177
Internet marketing
13,061
Relationship marketing
11,570
Beziehungsmarketing
11,497
Social Web
11,441
Social web
11,427
Online-Handel
11,347
Online retailing
11,302
Deutschland
10,395
Germany
8,984
Brand management
8,657
Markenführung
8,601
USA
8,415
United States
7,907
Brand image
7,082
Markenimage
7,035
Customer satisfaction
6,562
Data Mining
5,890
Data mining
5,820
Service quality
5,323
Dienstleistungsqualität
5,255
Welt
5,171
World
5,105
Digitale Plattform
4,762
Digital platform
4,755
Big Data
4,742
Werbewirkung
4,737
Advertising effects
4,683
more ...
less ...
Online availability
All
Undetermined
3,289
Free
1,060
Type of publication
All
Article
5,529
Book / Working Paper
784
Journal
4
Type of publication (narrower categories)
All
Article in journal
5,343
Aufsatz in Zeitschrift
5,343
Aufsatz im Buch
182
Book section
182
Graue Literatur
99
Non-commercial literature
99
Hochschulschrift
89
Working Paper
62
Thesis
60
Arbeitspapier
57
Conference paper
54
Konferenzbeitrag
54
Collection of articles of several authors
26
Sammelwerk
26
Aufsatzsammlung
15
Case study
11
Fallstudie
11
Konferenzschrift
11
Collection of articles written by one author
6
Ratgeber
6
Sammlung
6
Conference proceedings
4
Guidebook
4
Handbook
3
Handbuch
3
Reprint
3
Research Report
3
Fallstudiensammlung
2
Glossar enthalten
1
Glossary included
1
Lehrbuch
1
Textbook
1
more ...
less ...
Language
All
English
6,147
German
166
French
2
Italian
1
Undetermined
1
Author
All
Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Aksoy, Lerzan
13
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Wu, Luorong
12
Bang, Nguyen
11
Blut, Markus
11
Gustafsson, Anders
11
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Park, Jungkun
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Xu, Xun
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Kim, Woo Gon
10
Prashar, Sanjeev
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Verhoef, Peter C.
10
Amin, Muslim
9
Carlson, Jamie
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
5
RWTH Aachen
3
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Books on Demand GmbH <Norderstedt>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Springer-Verlag GmbH
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
340
International journal of hospitality management
213
Journal of business research : JBR
162
The journal of services marketing
105
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
93
International journal of contemporary hospitality management
82
Cogent business & management
75
Tourism management : research, policies, practice
65
Services marketing quarterly
60
Psychology & marketing
58
The service industries journal
57
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
48
International journal of electronic marketing and retailing : IJEMR
47
Service business
47
Journal of service management
43
Journal of strategic marketing
43
Journal of service research : JSR
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Tourism management perspectives : TMP
36
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
The international review of retail, distribution and consumer research
35
International journal of retail & distribution management
33
Journal of retailing
33
International journal of electronic customer relationship management : IJECRM
32
Journal of internet commerce
31
Journal of air transport management
30
Journal of the Academy of Marketing Science
30
International journal of business information systems : IJBIS
29
International journal of quality and service sciences
28
International journal of retail and distribution management
28
Journal of hospitality and tourism insights
28
The TQM journal : the international review of organizational improvement
28
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Total quality management & business excellence
27
International journal of services, economics and management
26
more ...
less ...
Source
All
ECONIS (ZBW)
6,304
EconStor
10
OLC EcoSci
1
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
6,317
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Does cultural distance affect online review ratings? : measuring international customers’ satisfaction with services leveraging digital
platforms
and big data
Mariani, Marcello M.
;
Matarazzo, Michela
- In:
Journal of management & governance
25
(
2021
)
4
,
pp. 1057-1078
Persistent link: https://www.econbiz.de/10012656535
Saved in:
2
Understanding the impact of online customers' shopping experience on online impulsive buying : a study on two leading e-commerce
platforms
Gulfraz, Muhammad Bilal
;
Sufyan, Muhammad
;
Mustak, Mekhail
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366249
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
6
Online Customer Loyalty : Forecasting the Repatronage Behavior of Online Retail Customers
Nacif, Roberta C.
-
2003
-
Gabler Edition Wissenschaft
. Nacif investigates the behavioral consequences of self-service purchases when consumers shop via the
Internet
. She explores …
Persistent link: https://www.econbiz.de/10013519515
Saved in:
7
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Saved in:
8
Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti
;
Ujang Sumarwan
;
Najib, Mukhamad
- In:
International journal of electronic marketing and …
10
(
2019
)
3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
Saved in:
9
Utilizing the platform economy effect through EWOM : does the platform matter?
Xu, Xun
;
Lee, Chieh
- In:
International journal of production economics
227
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012297462
Saved in:
10
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->