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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.; Frow, Pennie; Payne, Adrian; … - In: The journal of services marketing 37 (2023) 9, pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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Primacy versus recency effects in extended service encounters
Garnefeld, Ina; Steinhoff, Lena - In: Journal of service management 24 (2013) 1, pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
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Loyalty programs as travel companions : complementary service features across customer journey stages
Steinhoff, Lena; Zondag, Marcellis M. - In: Journal of business research : JBR 129 (2021), pp. 70-82
Persistent link: https://www.econbiz.de/10012509301
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"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna; Steinhoff, Lena - In: Journal of business research : JBR 177 (2024), pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
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Relationship marketing for competitive advantage : winning and keeping customers
Payne, Adrian (ed.); Christopher, Martin (ed.);  … - 1995
Persistent link: https://www.econbiz.de/10013530687
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Modeling the impact of corporate reputation on customer satisfaction and loyalty using Partial Least Squares
Helm, Sabrina; Eggert, Andreas; Garnefeld, Ina - In: Handbook of partial least squares : concepts, methods …, (pp. 515-534). 2010
Persistent link: https://www.econbiz.de/10003944665
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Benchmarking the impact of customer share in key-supplier relationships
Eggert, Andreas; Ulaga, Wolfgang; Hollmann, Sabine - In: The journal of business & industrial marketing 24 (2009) 3/4, pp. 154-160
Persistent link: https://www.econbiz.de/10009524605
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Caught by your own recommendations : positive word-of-mouth as source of consumer loyalty
Eggert, Andreas; Helm, Sabrina; Garnefeld, Ina - 2007
Persistent link: https://www.econbiz.de/10013439559