//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customers' learning process du...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Konsumentenverhalten
79,010
Consumer behaviour
78,578
Beziehungsmarketing
25,129
Relationship marketing
25,101
Theorie
19,878
Theory
19,512
Lernprozess
15,053
Learning process
14,778
Lernende Organisation
12,318
Learning organization
12,264
Learning
8,770
Markenführung
7,970
Brand management
7,966
Customer satisfaction
7,750
Lernen
7,214
USA
7,168
Deutschland
7,058
United States
6,927
Markenimage
6,827
Brand image
6,800
Germany
6,638
Dienstleistungsqualität
6,187
Service quality
6,175
Social Web
5,926
Social web
5,922
Online-Handel
5,831
Online retailing
5,813
Experiment
5,297
Online-Marketing
5,156
Internet marketing
5,118
Electronic Commerce
4,641
Einzelhandel
4,595
Retail trade
4,510
E-commerce
4,483
Innovation
4,447
Innovation adoption
4,429
Innovationsakzeptanz
4,390
Brand
4,360
Markenartikel
4,353
more ...
less ...
Online availability
All
Undetermined
3,637
Free
1,308
Type of publication
All
Article
6,582
Book / Working Paper
1,171
Journal
7
Type of publication (narrower categories)
All
Article in journal
6,257
Aufsatz in Zeitschrift
6,257
Aufsatz im Buch
314
Book section
314
Hochschulschrift
151
Graue Literatur
131
Non-commercial literature
131
Thesis
110
Working Paper
93
Arbeitspapier
86
Conference paper
59
Konferenzbeitrag
59
Collection of articles of several authors
33
Sammelwerk
33
Aufsatzsammlung
31
Case study
31
Fallstudie
31
Ratgeber
18
Guidebook
16
Konferenzschrift
10
Collection of articles written by one author
6
Lehrbuch
6
Reprint
6
Sammlung
6
Handbook
5
Handbuch
5
Textbook
5
Conference proceedings
3
Bibliografie
2
Elektronischer Datenträger
2
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Forschungsbericht
1
Glossar enthalten
1
Glossary included
1
more ...
less ...
Language
All
English
7,361
German
398
French
2
Italian
1
Author
All
Han, Heesup
63
Mattila, Anna S.
31
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Gil Saura, Irene
17
Aksoy, Lerzan
16
Mittal, Vikas
16
Roschk, Holger
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Gustafsson, Anders
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Stock-Homburg, Ruth
13
Söderlund, Magnus
13
Bruhn, Manfred
12
Lee, Choong-Ki
12
Quach, Sara
12
Amin, Muslim
11
Bang, Nguyen
11
Evanschitzky, Heiner
11
Hsu, Maxwell K.
11
Huber, Frank
11
Keiningham, Timothy
11
McColl-Kennedy, Janet R.
11
Park, Jungkun
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
365
International journal of hospitality management
232
Journal of business research : JBR
196
The journal of services marketing
147
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
95
The service industries journal
88
Cogent business & management
83
Tourism management : research, policies, practice
81
Services marketing quarterly
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Service business
61
Asia Pacific journal of marketing and logistics
60
Journal of service research : JSR
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Psychology & marketing
55
Journal of strategic marketing
53
Journal of service management
52
Tourism management perspectives : TMP
46
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
The TQM journal : the international review of organizational improvement
42
Journal of the Academy of Marketing Science
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Industrial marketing management : the international journal for industrial and high-tech firms
39
International journal of electronic marketing and retailing : IJEMR
37
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
The journal of business & industrial marketing
34
Journal of air transport management
33
Total quality management & business excellence
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
International journal of quality and service sciences
32
International journal of services, economics and management
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of retail & distribution management
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
Managing service quality : MSQ ; an international journal
30
more ...
less ...
Source
All
ECONIS (ZBW)
7,745
EconStor
10
OLC EcoSci
5
Showing
1
-
10
of
7,760
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why do customers want to learn? : antecedents and outcomes of customer
learning
Sun, Xiaochi
;
Eisingerich, Andreas Benedikt
;
Foscht, Thomas
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 677-703
Persistent link: https://www.econbiz.de/10013173444
Saved in:
2
Determinants and effects of mobile service
customization
: an empirical study of A2P SMS adoption
Boonlert Watjatrakul
- In:
International journal of information systems in the …
10
(
2018
)
4
,
pp. 73-87
Persistent link: https://www.econbiz.de/10011938753
Saved in:
3
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
4
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
5
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
6
Why do travelers trust TripAdvisor? : antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
7
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
8
How perceived trust mediates merchant's intention to use a mobile wallet technology
Singh, Nidhi
;
Sinha, Neena
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012132166
Saved in:
9
Antecedents of continuous usage intention of mobile banking services from the perspective of DeLone and McLean model of information system success
Al-Ghazali, Basheer Mohammed
;
Rasli, Amran Md
;
Bin …
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 13-21
Persistent link: https://www.econbiz.de/10011660617
Saved in:
10
Service quality of internet banking from an Indonesian perspective
Asni, Kurnia
;
Nasir
;
Yunus, Mukhlis
;
Nurdasila
- In:
Expert journal of marketing
6
(
2018
)
2
,
pp. 45-51
Persistent link: https://www.econbiz.de/10012217269
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->