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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
80,779
Konsumentenverhalten
80,688
Relationship marketing
25,611
Beziehungsmarketing
25,604
Electronic Commerce
24,069
E-commerce
21,103
Erfolgsfaktor
17,742
Success factor
15,702
Theorie
13,444
Theory
13,408
Online-Handel
11,433
Online retailing
11,431
Deutschland
10,798
Germany
10,176
Brand management
8,639
Markenführung
8,637
Customer satisfaction
8,316
Social Web
7,401
Social web
7,401
USA
7,324
Markenimage
7,176
Brand image
7,144
United States
7,107
Online-Marketing
6,813
Internet marketing
6,758
Service quality
6,721
Dienstleistungsqualität
6,718
Internet
6,516
Einzelhandel
5,574
Retail trade
5,433
Brand
4,625
Markenartikel
4,619
Marketingmanagement
4,598
Marketing management
4,523
Werbewirkung
3,872
Advertising effects
3,837
Vertrauen
3,759
Confidence
3,715
Experiment
3,713
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1,382
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1,235
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5
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Non-commercial literature
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91
Conference paper
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Konferenzbeitrag
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Sammelwerk
43
Case study
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Fallstudie
38
Aufsatzsammlung
35
Ratgeber
20
Guidebook
18
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14
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7
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German
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French
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Han, Heesup
64
Mattila, Anna S.
31
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
22
Usman, Osly
22
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Aksoy, Lerzan
17
Gil Saura, Irene
17
Gustafsson, Anders
16
Mittal, Vikas
16
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Blut, Markus
13
Kim, Wansoo
13
Klaus, Philipp
13
Lee, Choong-Ki
13
Park, Jungkun
13
Söderlund, Magnus
13
Evanschitzky, Heiner
12
Keiningham, Timothy
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Ringle, Christian M.
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Bauer, Hans H.
11
Bruhn, Manfred
11
Chua, Bee-Lia
11
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Springer Fachmedien Wiesbaden
8
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
RWTH Aachen
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Shaker Verlag
2
University of Madras / Department of Commerce
2
Adolf Würth GmbH & Co. KG
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
374
International journal of hospitality management
254
Journal of business research : JBR
200
The journal of services marketing
148
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
110
International journal of contemporary hospitality management
96
The service industries journal
90
Tourism management : research, policies, practice
90
Cogent business & management
83
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Asia Pacific journal of marketing and logistics
64
Service business
63
Psychology & marketing
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service research : JSR
58
Journal of strategic marketing
56
Journal of service management
55
International journal of electronic marketing and retailing : IJEMR
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
European journal of marketing : EJM
46
The international journal of bank marketing : IJBM
45
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
43
Journal of the Academy of Marketing Science
42
Industrial marketing management : the international journal for industrial and high-tech firms
41
International journal of electronic customer relationship management : IJECRM
38
The international review of retail, distribution and consumer research
37
The journal of business & industrial marketing
37
International journal of business information systems : IJBIS
35
Journal of Asian finance, economics and business : JAFEB
35
Managing service quality : MSQ ; an international journal
35
Total quality management & business excellence
35
International journal of quality and service sciences
34
International journal of services, economics and management
34
Journal of air transport management
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of hospitality and tourism insights
33
Journal of retailing
33
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ECONIS (ZBW)
8,282
EconStor
4
RePEc
1
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1
An examination of antecedents of conversion rates of e-commerce retailers
Gudigantala, Naveen
;
Bicen, Pelin
;
Eom, Mike Tae-in
- In:
Management research review
39
(
2016
)
1
,
pp. 82-114
Persistent link: https://www.econbiz.de/10011535915
Saved in:
2
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
3
Dimensions of business-to-consumer (B2C) systems success in Kuwait : testing a modified DeLone and McLean IS success model in an e-commerce context
Rouibah, Kamel
;
Lowry, Paul Benjamin
;
Almutairi, Laila
- In:
Journal of global information management : an official …
23
(
2015
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10011287040
Saved in:
4
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.
;
O'Neill, Bonnie S.
;
Ow, Terence T.
- In:
Journal of organizational computing and electronic commerce
29
(
2019
)
4
,
pp. 294-315
Persistent link: https://www.econbiz.de/10012203525
Saved in:
6
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
7
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
8
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
Saved in:
9
Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective
Lin, Mei-Ju
;
Wang, Wei-Tsong
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011398662
Saved in:
10
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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