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~subject:"Kundenzufriedenheit"
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Service Science and Innovation...
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Kundenzufriedenheit
Innovationsmanagement
37,180
Innovation management
34,244
Innovation
22,504
Service quality
21,663
Dienstleistungsqualität
20,912
Qualitätsmanagement
16,866
Quality management
15,186
Value creation
14,135
Betriebliche Wertschöpfung
13,970
Dienstleistungssektor
12,425
Service industry
11,419
Deutschland
7,859
Theorie
7,816
Theory
7,694
Dienstleistung
7,082
Germany
7,064
Customer satisfaction
7,042
Relationship marketing
6,582
Beziehungsmarketing
6,568
Consumer behaviour
6,084
Konsumentenverhalten
6,024
USA
5,007
United States
4,812
Services
4,621
Unternehmenserfolg
4,412
Firm performance
4,341
Produktentwicklung
4,333
Industrie
4,059
SME
4,038
KMU
4,037
Kundenintegration
3,993
Customer integration
3,986
New product development
3,943
Manufacturing industries
3,864
Technischer Fortschritt
3,676
Strategisches Management
3,623
Technological change
3,531
Welt
3,506
Wissensmanagement
3,470
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Online availability
All
Undetermined
3,146
Free
1,145
Type of publication
All
Article
5,948
Book / Working Paper
875
Type of publication (narrower categories)
All
Article in journal
5,730
Aufsatz in Zeitschrift
5,730
Aufsatz im Buch
200
Book section
200
Hochschulschrift
87
Graue Literatur
78
Non-commercial literature
78
Conference paper
55
Konferenzbeitrag
55
Thesis
53
Working Paper
52
Arbeitspapier
49
Case study
38
Fallstudie
38
Collection of articles of several authors
25
Sammelwerk
25
Aufsatzsammlung
16
Konferenzschrift
13
Guidebook
7
Ratgeber
7
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
5
Bibliografie
3
Systematic review
3
Übersichtsarbeit
3
Article
2
Interview
2
Reprint
2
Accompanied by computer file
1
Bibliography
1
Checkliste
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Norm
1
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Language
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English
6,620
German
205
French
1
Italian
1
Author
All
Han, Heesup
35
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
18
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Söderlund, Magnus
15
Bilgihan, Anil
14
Shahin, Arash
14
Gustafsson, Anders
13
Van Vaerenbergh, Yves
13
Guchait, Priyanko
12
Sparks, Beverley
12
Amin, Muslim
11
Edvardsson, Bo
11
Gil Saura, Irene
11
Grégoire, Yany
11
Ringle, Christian M.
11
Ali, Faizan
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
So, Kevin Kam Fung
9
Walsh, Gianfranco
9
Akroush, Mamoun N.
8
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
FAU University Press ein Imprint der Universität Erlangen-Nürnberg / Universitätsbibliothek
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Friedrich-Alexander-Universität Erlangen-Nürnberg
1
ICServ <5., 2017, Wien>
1
IGI Global
1
IPRI International Performance Research Institute
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
233
International journal of hospitality management
228
Journal of business research : JBR
154
The journal of services marketing
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The service industries journal
112
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
86
Services marketing quarterly
80
The TQM journal : the international review of organizational improvement
73
Tourism management : research, policies, practice
70
International journal of productivity and quality management : IJPQM
67
Service business
66
Journal of air transport management
65
Journal of service research : JSR
61
International journal of quality and service sciences
60
Total quality management & business excellence
59
Cogent business & management
58
International journal of services and operations management
56
International journal of quality & reliability management
51
Journal of service management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
44
International journal of services and operations management : IJSOM
39
The international journal of bank marketing : IJBM
39
Quality management journal : QMJ
37
Journal of Asian finance, economics and business : JAFEB
35
Journal of strategic marketing
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Journal of the Academy of Marketing Science
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Tourism management perspectives : TMP
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality and tourism insights
27
Psychology & marketing
27
Journal of service theory and practice
26
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Source
All
ECONIS (ZBW)
6,812
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
2
The dark side of customer co-creation : exploring the consequences of failed co-created
services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
3
DFSS in marketing : designing an innovative value co-creation campaign
Potra, Sabina
;
Pugna, Adrian
- In:
International journal of six sigma and competitive …
9
(
2015
)
1
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011524923
Saved in:
4
Exploring antecedents of customer citizenship behaviors in
services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
5
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
8
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
9
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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