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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
83,154
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80,674
Relationship marketing
26,267
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25,593
Social Web
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Social web
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6,965
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6,947
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6,860
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6,670
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6,663
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6,341
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4,962
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4,904
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Han, Heesup
64
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33
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26
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23
Svensson, Göran
23
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Jang, Soocheong
19
Prayag, Girish
19
Roschk, Holger
19
Wong, IpKin Anthony
19
Aksoy, Lerzan
17
Gil Saura, Irene
17
Mittal, Vikas
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Grégoire, Yany
14
Kim, Wansoo
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Gelbrich, Katja
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Sparks, Beverley
13
Söderlund, Magnus
13
Verhoef, Peter C.
13
Bang, Nguyen
12
Bruhn, Manfred
12
Keiningham, Timothy
12
Law, Chun Hung Roberts
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Lee, Choong-Ki
12
Park, Jungkun
12
Quach, Sara
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Rather, Raouf Ahmad
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So, Kevin Kam Fung
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Stock-Homburg, Ruth
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Harvard Graduate School of Business Administration
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IGI Global
2
Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
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Eric Cuvillier <Firma>
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
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1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Institute of Leadership and Management <London>
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International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Tartu Ülikool
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1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Journal of retailing and consumer services
373
International journal of hospitality management
271
Journal of business research : JBR
213
The journal of services marketing
161
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
108
International journal of contemporary hospitality management
101
The service industries journal
96
Tourism management : research, policies, practice
88
Cogent business & management
83
Services marketing quarterly
71
Service business
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Asia Pacific journal of marketing and logistics
63
Journal of service research : JSR
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
59
Journal of strategic marketing
57
Journal of service management
54
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
51
International journal of electronic marketing and retailing : IJEMR
47
Journal of the Academy of Marketing Science
47
Tourism management perspectives : TMP
46
European journal of marketing : EJM
45
The TQM journal : the international review of organizational improvement
44
The international journal of bank marketing : IJBM
44
Industrial marketing management : the international journal for industrial and high-tech firms
42
Journal of air transport management
40
Journal of hospitality and tourism insights
40
International journal of electronic customer relationship management : IJECRM
38
The international review of retail, distribution and consumer research
37
Journal of Asian finance, economics and business : JAFEB
36
International journal of services, economics and management
35
The journal of business & industrial marketing
35
Total quality management & business excellence
35
International journal of quality and service sciences
34
Journal of retailing
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
Managing service quality : MSQ ; an international journal
33
Journal of Islamic marketing
32
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ECONIS (ZBW)
8,316
EconStor
10
OLC EcoSci
5
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1
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
5
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
6
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
7
The impact of value co-creation behaviour within the social media context
Sleilati, Esther Bassil
;
Sfeir, Cynthia Jabbour
- In:
Asian journal of business and accounting : AJBA
14
(
2021
)
1
,
pp. 33-58
Persistent link: https://www.econbiz.de/10012587270
Saved in:
8
Social media marketing and brand loyalty among online shoppers in Anambra State, Nigeria : mediating effect of brand awareness
Ezenwafor, Ebuka Christian
;
Ayodele, Adeola A.
; …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
3
,
pp. 16-27
Persistent link: https://www.econbiz.de/10012605350
Saved in:
9
The influence of social media marketing on apparel brands' customers' satisfaction : the mediation of perceived value
Yang, Yongzhong
;
Khan, Zobi
;
Zhang, Yu
- In:
Asian Academy of Management journal : AAMJ
25
(
2020
)
2
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012499493
Saved in:
10
The role of customer brand engagement in social media : conceptualisation, measurement, antecedents and outcomes
Solem, Birgit Andrine Apenes
;
Pedersen, Per Egil
- In:
International journal of internet marketing and …
10
(
2016
)
4
,
pp. 223-254
Persistent link: https://www.econbiz.de/10011688467
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