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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
82,445
Konsumentenverhalten
79,317
Relationship marketing
26,057
Beziehungsmarketing
25,269
Theorie
12,318
Theory
12,272
Brand management
8,176
Markenführung
8,115
Customer satisfaction
8,052
Brand image
7,014
Markenimage
6,955
Deutschland
6,863
Germany
6,673
Service quality
6,221
USA
6,134
Dienstleistungsqualität
6,126
United States
5,915
Online retailing
5,851
Online-Handel
5,850
Social Web
5,692
Social web
5,690
Social values
5,326
Soziale Werte
5,312
Online-Marketing
5,154
Internet marketing
5,146
Einzelhandel
4,871
Retail trade
4,843
Electronic Commerce
4,531
Brand
4,464
Markenartikel
4,427
E-commerce
4,384
Marketingmanagement
3,893
Marketing management
3,887
Werbewirkung
3,672
Advertising effects
3,649
Verbraucherverhalten
3,586
Experiment
3,585
Emotion
3,478
Vertrauen
3,269
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1,322
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1,150
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5
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Graue Literatur
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86
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86
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58
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58
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31
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31
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31
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31
Sammelwerk
31
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18
Guidebook
16
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10
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7
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7
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6
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5
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4
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English
7,391
German
392
French
2
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Han, Heesup
64
Mattila, Anna S.
30
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Gil Saura, Irene
18
Jang, Soocheong
18
Aksoy, Lerzan
17
Mittal, Vikas
16
Gustafsson, Anders
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Roschk, Holger
14
Ryu, Kisang
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Söderlund, Magnus
13
Keiningham, Timothy
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Amin, Muslim
11
Bang, Nguyen
11
Chua, Bee-Lia
11
Evanschitzky, Heiner
11
Huber, Frank
11
Park, Jungkun
11
Qu, Hailin
11
Su, LuJun
11
Van Vaerenbergh, Yves
11
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Springer Fachmedien Wiesbaden
7
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
365
International journal of hospitality management
231
Journal of business research : JBR
196
The journal of services marketing
147
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
96
The service industries journal
85
Tourism management : research, policies, practice
84
Cogent business & management
82
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Asia Pacific journal of marketing and logistics
61
Service business
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service research : JSR
57
Psychology & marketing
55
Journal of strategic marketing
53
Journal of service management
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
European journal of marketing : EJM
44
The international journal of bank marketing : IJBM
44
Tourism management perspectives : TMP
44
The TQM journal : the international review of organizational improvement
42
Journal of the Academy of Marketing Science
40
Industrial marketing management : the international journal for industrial and high-tech firms
38
International journal of electronic marketing and retailing : IJEMR
37
The international review of retail, distribution and consumer research
36
International journal of electronic customer relationship management : IJECRM
35
Journal of Asian finance, economics and business : JAFEB
35
The journal of business & industrial marketing
34
Total quality management & business excellence
34
Journal of air transport management
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
33
International journal of quality and service sciences
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of services, economics and management
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
International journal of retail & distribution management
30
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ECONIS (ZBW)
7,784
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1
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in
retailing
Fuentes-Blasco, María
;
Moliner-Velázquez, Beatriz
; …
- In:
Management decision : MD
55
(
2017
)
7
,
pp. 1558-1577
Persistent link: https://www.econbiz.de/10011731374
Saved in:
2
Frontline employee inspiration in
retailing
: conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
4
An empirical study on repeat consumer's shopping satisfaction on C2C e-commerce in Japan : the role of value, trust and engagement
Moriuchi, Emi
;
Takahashi, Ikuo
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
3
,
pp. 560-581
Persistent link: https://www.econbiz.de/10014285856
Saved in:
5
Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation
Parahoo, Sanjai K.
- In:
International journal of procurement management
6
(
2013
)
4
,
pp. 407-423
Persistent link: https://www.econbiz.de/10010207624
Saved in:
6
Bad behavior and conflict in
retailing
spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
7
Influence of loyalty programmes on satisfaction and retail store loyalty
Deepa, S.
;
Chitramani, P.
- In:
International journal of electronic marketing and …
6
(
2014
)
2
,
pp. 89-111
Persistent link: https://www.econbiz.de/10011347648
Saved in:
8
Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.
;
Daunt, Kate L.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
Saved in:
9
The effects of service on multichannel retailers' brand
equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
10
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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