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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun; Yoon, Hye Hyun - In: Tourism management : research, policies, practice 69 (2018), pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
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Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa; Gutierrez, Leopoldo; … - In: Tourism management perspectives : TMP 44 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
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When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? : a moderated mediation model
Abuelhassan Elshazly Abuelhassan; Alharbi, Sultan Sabar; … - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072536
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Assessing chinese hotel employee’s motivation and involvement in the context of applying loyalty programme practices in international hotel chains in china
Moller, Thorsten Robert - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-17
To understand how to strengthen employee's loyalty programme (LP) behaviour, this research examined the connection between Chinese hotel employee's intrinsic motivation (IM), extrinsic motivation (EM), their intention to apply loyalty programme practices (LPP) in the Chinese hotel industry and...
Persistent link: https://www.econbiz.de/10015073326
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Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David; Kandampully, Jay; Kralj, Anna - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 889-908
Persistent link: https://www.econbiz.de/10008748425
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10012964175
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Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan - In: Tourism management : research, policies, practice 69 (2018), pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
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Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry
Cheng, Jui-Chang; Chen, Chien-Yu - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2668-2687
Persistent link: https://www.econbiz.de/10011777142
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10014121517