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~subject:"Online retailing"
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Online retailing
Service quality
21,458
Dienstleistungsqualität
20,707
Customer satisfaction
15,272
Kundenzufriedenheit
13,687
Bewertung
13,158
Evaluation
13,015
Marktforschung
12,269
Consumer behaviour
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Konsumentenverhalten
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4,057
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3,730
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3,003
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evaluation
2,279
Krankenhaus
1,982
Hospital
1,962
Health care
1,706
Gesundheitsversorgung
1,671
Customer service
1,502
Schätzung
1,466
Product quality
1,448
Gesundheitswesen
1,433
Produktqualität
1,430
Kundenservice
1,394
Online-Handel
1,386
Estimation
1,383
Health care system
1,372
Marketing
1,310
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Parayitam, Satyanarayana
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Sajad Rezaei
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4
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Moriuchi, Emi
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Paul, Justin
4
Rana, Nripendra P.
4
Riquelme, Isabel P.
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Rohman, Fatchur
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Sparks, Beverley
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Verma, Pranay
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Zhang, Min
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Journal of retailing and consumer services
87
International journal of electronic marketing and retailing : IJEMR
27
Journal of business research : JBR
27
Journal of internet commerce
22
International journal of hospitality management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of retail & distribution management
16
Journal of electronic commerce research : JECR
16
Cogent business & management
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of retail and distribution management
15
Tourism management : research, policies, practice
15
The service industries journal
14
International journal of e-business research : an official publication of the Information Resources Management Association
12
Asia Pacific journal of marketing and logistics
11
International journal of business information systems : IJBIS
11
International journal of electronic customer relationship management : IJECRM
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of retailing
11
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of strategic marketing
9
Psychology & marketing
9
Electronic markets : the international journal on networked business
8
International journal of internet marketing and advertising : IJIMA
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing management : MM
8
Journal of travel and tourism marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research
7
Electronic commerce research and applications
7
Information systems and e-business management : ISeB
7
International journal of electronic business : IJEB
7
International journal of electronic commerce : IJEC
7
International journal of production economics
7
International journal of quality & reliability management
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Service business
7
The international review of retail, distribution and consumer research
7
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ECONIS (ZBW)
1,381
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1
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1
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
2
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron
;
Carlson, Jamie
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Saved in:
3
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
4
Evaluation
of fresh food logistics service quality using online customer reviews
Chen, Shan
;
Wang, Yibing
;
Han, Shuihua
;
Lim, Ming Kim
- In:
International journal of logistics : research and …
26
(
2023
)
8
,
pp. 917-933
Persistent link: https://www.econbiz.de/10014322171
Saved in:
5
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
6
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
7
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
8
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
9
Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
10
Impact of service quality on consumer perception with reference to multi e-retailers
Malik, Garima
;
Oberoi, Manpreet Kaur
- In:
Global journal of business management : GJBM
10
(
2016
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10011664326
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