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Relationships within the fraud diamond : the decision processes that influence fraudulent intentions in online consumer fraud

Harrison, Andrew J.; Dilla, William N.; Mennecke, Brian E. - In: The journal of information systems : JIS ; a semiannual … 34 (2020) 1, pp. 61-80

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The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector

Mero, Joel - In: Electronic markets : the international journal on … 28 (2018) 2, pp. 205-217

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Avatar-Mediated communication and social identification

Teng, Ching-I; Dennis, Alan; Dennis, Alexander S. - In: Journal of management information systems : JMIS 40 (2023) 4, pp. 1171-1201

Avatar-mediated communication (AMC), commonly used in online environments such as games and the emerging metaverse, is different from traditional computer-mediated communication in that it is a human-object-object-human relationship mediated by the individual's avatar and the avatar of the...

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Engagement with chatbots versus augmented reality interactive technology in e-commerce

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Exploring the impact of chatbots on consumer sentiment and expectations in retail

Tran, Anh D.; Pallant, Jason I.; Johnson, Lester W. - In: Journal of retailing and consumer services 63 (2021), pp. 1-10

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Digital transformation strategies : conversational commerce

Costa, Renato J. Lopes da; Santos António, Nelson J. dos; … - In: International journal of learning and change : IJLC 12 (2020) 3, pp. 333-361

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Enhancing trust in online grocery shopping through generative AI chatbots

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Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience

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Chatbots in e-commerce : the effect of chatbot language style on customers' continuance usage intention and attitude toward brand

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Investigating consumers' adoption of AI chatbots for apparel shopping

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