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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor);  … - 1994 - Online-Ausg.
Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value
Persistent link: https://www.econbiz.de/10013208145
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10000083054
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Qualitätsaudit : System - Verfahren - Produkt
Gaster, Dietmar - 1984 - 3. Aufl.
Persistent link: https://www.econbiz.de/10004037397
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor) - 1994
Persistent link: https://www.econbiz.de/10004181386
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Quality service pays : six keys to success!
Lefevre, Henry L. - 1989
Persistent link: https://www.econbiz.de/10004098701
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Applications of quality control in the service industries
Rosander, Arlyn C. - 1985 - 1. print.
Persistent link: https://www.econbiz.de/10004678367
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Developing effective internal evaluation
Love, Arnold J. (contributor) - 1983
Persistent link: https://www.econbiz.de/10004913677
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Mystery Shopping als Instrument zur Bewertung von Dienstleistungsqualität : eine kritische Analyse
Schwark, Tanja - 2007
Persistent link: https://www.econbiz.de/10003586502
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Kundupplevd kvalitet i tjänsteverksamheter : en analys och kritik av den företagsekonomiska dialogen
Lindquist, Hans; Persson, Jan E. - 1997
Persistent link: https://www.econbiz.de/10004328995