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~subject:"Qualitätsmanagement"
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Prozessmanagement im Reisebüro...
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Subject
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Qualitätsmanagement
Beziehungsmarketing
25,192
Relationship marketing
25,164
Service quality
20,655
Dienstleistungsqualität
20,639
Prozessmanagement
12,518
Konsumentenverhalten
10,982
Consumer behaviour
10,970
Business process management
10,744
Customer satisfaction
8,962
Kundenzufriedenheit
8,945
Theorie
4,828
Theory
4,788
Deutschland
4,155
Germany
4,023
Quality management
3,697
USA
2,969
United States
2,943
Markenführung
2,663
Brand management
2,662
Lieferantenmanagement
2,562
Supplier relationship management
2,559
Wirtschaftsprüfung
2,502
Financial audit
2,495
Electronic Commerce
2,459
E-commerce
2,363
Krankenhaus
2,265
Social Web
2,238
Social web
2,237
Hospital
2,217
Markenimage
1,992
Brand image
1,989
Marketingmanagement
1,959
Marketing management
1,934
Health care
1,808
Gesundheitsversorgung
1,794
Online-Handel
1,771
Online retailing
1,763
Customer service
1,699
Online-Marketing
1,696
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Online availability
All
Undetermined
1,336
Free
545
Type of publication
All
Article
2,746
Book / Working Paper
1,099
Journal
9
Type of publication (narrower categories)
All
Article in journal
2,436
Aufsatz in Zeitschrift
2,436
Aufsatz im Buch
296
Book section
296
Hochschulschrift
234
Thesis
189
Graue Literatur
149
Non-commercial literature
149
Collection of articles of several authors
81
Sammelwerk
81
Case study
72
Fallstudie
72
Working Paper
69
Arbeitspapier
67
Conference paper
53
Konferenzbeitrag
53
Bibliografie enthalten
47
Bibliography included
47
Aufsatzsammlung
41
Konferenzschrift
41
Lehrbuch
30
Conference proceedings
27
Textbook
26
Amtsdruckschrift
22
Government document
22
Handbook
21
Handbuch
21
Ratgeber
20
Guidebook
17
Dissertation u.a. Prüfungsschriften
11
Bibliografie
6
Glossar enthalten
6
Glossary included
6
Accompanied by computer file
3
Article
3
Collection of articles written by one author
3
Elektronischer Datenträger als Beilage
3
Mehrbändiges Werk
3
Multi-volume publication
3
Nachschlagewerk
3
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English
3,114
German
741
Undetermined
6
French
2
Polish
2
Czech
1
Danish
1
Spanish
1
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Author
All
Bruhn, Manfred
38
Antony, Jiju
25
Shahin, Arash
18
Jochem, Roland
13
Prybutok, Victor R.
12
Tuominen, Kari
12
McFadden, Kathleen L.
11
Rahman, Zillur
11
Talib, Faisal
11
Devadasan, S. R.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Gremyr, Ida
9
Töpfer, Armin
9
Malmberg, Lasse
8
Marimon, Frederic
8
Qureshi, M. N.
8
Garza-Reyes, Jose Arturo
7
He, Zhen
7
Russell, Roberta S.
7
Stauss, Bernd
7
Wagner, Karl Werner
7
Adam, Patricia
6
Chandrasekaran, Aravind
6
Chang, Tsang-Chuan
6
Dwivedi, Yogesh Kumar
6
Gandhi, Surjit Kumar
6
Gowen, Charles, III.
6
Gupta, Ajay
6
Kumar, Vikas
6
Medeiros, Denise Dumke de
6
Moormann, Jürgen
6
Rust, Roland T.
6
Senot, Claire
6
Sunder M., Vijaya
6
Yang, Kai
6
Balouei Jamkhaneh, Hadi
5
Basu, Rana
5
Benkenstein, Martin
5
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Institution
All
Hochschulrektorenkonferenz
17
IGI Global
10
Springer Fachmedien Wiesbaden
7
OECD
4
Taylor and Francis.
4
Deutsches Institut für Normung
3
Gesellschaft für Qualitätswissenschaft
3
Springer-Verlag GmbH
3
Thüringen / Landesregierung
3
Deutsche Gesellschaft für Qualität
2
Edward Elgar Publishing
2
European Organization for Quality Control
2
Fraunhofer-Institut für Produktionstechnologie IPT
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Hongkong / Securities and Futures Commission
2
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
2
IT Service Management Forum Deutschland
2
Institut für Angewandte Arbeitswissenschaft
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
REFSQ <16, 2010, Essen>
2
RWTH Aachen
2
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
2
World Bank
2
AMACOM
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Alpenländer
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bayern / Staatsministerium für Wirtschaft, Verkehr und Technologie
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Chartered Institute of Marketing
1
Deutsch-Französische Unternehmertage <1, 1996, Rudolstadt>
1
Deutsch-Niederländisch-Österreichischer Unternehmerinnentag Neue Märkte und Qualitätsoffensive <1996, Gotha>
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
International journal of productivity and quality management : IJPQM
117
The TQM journal : the international review of organizational improvement
92
International journal of quality & reliability management
88
International journal of production research
70
Quality management journal : QMJ
60
Total quality management & business excellence
60
International journal of six sigma and competitive advantage : IJSSCA
39
International journal of services and operations management
35
International journal of quality and service sciences
33
Business process management journal
31
International journal of production economics
25
Benchmarking : an international journal ; BIJ
24
Journal of health organization and management
23
Auditing : a journal of practice & theory
21
International journal of process management and benchmarking : IJPMB
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
SpringerLink / Bücher
20
Health care management review : HCM review
19
International journal of business information systems : IJBIS
18
Journal of industrial engineering and management : JIEM
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
16
European research studies
15
Europäische Hochschulschriften / 5
15
International journal of business excellence
15
Managing service quality : MSQ ; an international journal
15
Cogent business & management
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of contemporary hospitality management
14
Journal of air transport management
14
The service industries journal
14
Benchmarking : an international journal
13
European journal of operational research : EJOR
13
Gabler Edition Wissenschaft
13
International journal of services and operations management : IJSOM
13
Journal of business research : JBR
12
Manufacturing & service operations management : M & SOM
12
Service business
12
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Source
All
ECONIS (ZBW)
3,782
USB Cologne (EcoSocSci)
58
EconStor
8
OLC EcoSci
5
USB Cologne (business full texts)
1
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1
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
Service quality in tourism : measurement methods and empirical analysis
Langer, Michael
-
1997
Persistent link: https://www.econbiz.de/10008729728
Saved in:
3
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
4
A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef
;
Liu, Fei
- In:
Business process management journal
20
(
2014
)
6
,
pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
7
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
8
Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies
Bagur-Femenías, Llorenç
;
Perramon, Jordi
;
Amat Salas, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 840-853
Persistent link: https://www.econbiz.de/10011388424
Saved in:
9
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
10
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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