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Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo; Choi, Sunmee; Field, Joy M. - In: Operations management research : OMR ; advancing … 13 (2020) 3/4, pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
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Developing and validating a multidimensional quality scale for mega-events
Lee, Jin-soo; Lee, Choong-Ki; Park, Chang-kyu - In: International journal of hospitality management 43 (2014), pp. 121-131
Persistent link: https://www.econbiz.de/10010427927
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Study on the development of quality measurements models for steering business services in relation to customer satisfaction
Marquardt, Katrin; Olaru, Marieta; Ceausu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 95-109
introduce and explain the newly developed six step model for establishing an effective measurement method for service quality …
Persistent link: https://www.econbiz.de/10011820625
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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin; Narvaez-Zuñiga, Claudio … - In: International journal of productivity and quality … 35 (2022) 4, pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
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People quality measurement in service industry : a new approach
Gupta, Nitin; Vrat, Prem; Ojha, Ravindra - In: Metamorphosis : a journal of management research 22 (2023) 1, pp. 55-72
Persistent link: https://www.econbiz.de/10014321075
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996
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Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380