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Work organization, technology, and performance in customer service and sales

Batt, Rosemary L. - In: ILR review : the journal of work and policy 52 (1999) 4, pp. 539-564

Persistent link: https://www.econbiz.de/10001622246

Prioritisation of quality dimensions of after-sales technical services

Başaran, Bülent; Battal, Aslı - In: International journal of productivity and quality … 21 (2017) 2, pp. 245-263

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Corporate culture and firm performance : a service-oriented perspective

Vigolo, Vania; Bonfanti, Angelo; Magliocca, Pierpaolo; … - In: International journal of managerial and financial accounting 8 (2016) 2, pp. 109-123

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Improving bank's customer service on the basis of quality management tools

Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38

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Service quality : new directions in theory and practice

Rust, Roland T. (ed.) - 1994

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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung

Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck

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Service quality : new directions in theory and practice

Rust, Roland T. (contributor); … - 1994 - Online-Ausg.

Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value

Persistent link: https://www.econbiz.de/10013208145

Methodology implications in automotive product-service systems : a systematic literature review

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668

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Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

Improving service quality through managing customer contact : case of airlines

Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214

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