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~subject:"Relationship marketing"
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Relationship marketing
Einzelhandel
17,648
Customer satisfaction
15,063
Retail trade
15,025
Kundenzufriedenheit
13,674
Satisfaction
10,857
Consumer behaviour
10,764
Konsumentenverhalten
10,563
Zufriedenheit
9,666
Beziehungsmarketing
8,119
Service quality
6,889
Dienstleistungsqualität
6,674
Social values
5,290
Soziale Werte
5,288
Deutschland
4,673
Lebensqualität
4,369
Quality of life
4,354
Germany
3,928
Theorie
3,552
Theory
3,520
USA
2,607
Kundenwert
2,588
Customer value
2,515
United States
2,451
Salespeople
2,409
Online-Handel
2,399
Verkaufspersonal
2,394
Online retailing
2,391
Arbeitszufriedenheit
2,274
Job satisfaction
2,274
Electronic Commerce
2,007
E-commerce
1,921
Welt
1,596
World
1,592
Schätzung
1,570
Estimation
1,559
India
1,549
Brand management
1,539
Großbritannien
1,539
Markenführung
1,530
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Kumar, V.
44
Homburg, Christian
36
Han, Heesup
34
Gil Saura, Irene
25
Svensson, Göran
22
Prentice, Catherine
21
Bruhn, Manfred
20
Mattila, Anna S.
20
Aksoy, Lerzan
19
Wieseke, Jan
19
Grewal, Dhruv
18
Verhoef, Peter C.
18
Mittal, Vikas
17
Agnihotri, Raj
16
Klaus, Philipp
16
Stock-Homburg, Ruth
16
Bang, Nguyen
15
Bauer, Hans H.
15
Eggert, Andreas
15
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
Itani, Omar S.
15
Madhani, Pankaj M.
15
Quach, Sara
15
Evanschitzky, Heiner
14
Keiningham, Timothy
14
Reinartz, Werner J.
14
Thaichon, Park
14
Wong, IpKin Anthony
14
Krafft, Manfred
13
McColl-Kennedy, Janet R.
13
Singh, Ramendra
13
Usman, Osly
13
Balaji, M. S.
12
Bilgihan, Anil
12
Günter, Bernd
12
Hollebeek, Linda D.
12
Kim, Wansoo
12
Loureiro, Sandra Maria Correia
12
Matzler, Kurt
12
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Springer Fachmedien Wiesbaden
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Bundesverband des Deutschen Textil-Einzelhandels
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De Gruyter Oldenbourg
2
Harvard Graduate School of Business Administration
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
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Berlin / Senatsverwaltung für Wirtschaft und Betriebe
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Deutscher Universitäts-Verlag GmbH
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Deutschland / Bundeswehr / Universität Hamburg
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Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachhochschule Reutlingen / European School of Business
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
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1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
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IGI Global
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1
International Conference on Services Management <North Cyprus)>
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Kega
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
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Oxford Institute of Retail Management
1
Panepistēmio Kypru / Department of Economics
1
RWTH Aachen
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
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1
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1
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1
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1
Universität Hohenheim
1
Universität Mannheim
1
Universität Rostock
1
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Journal of retailing and consumer services
392
Journal of business research : JBR
243
International journal of hospitality management
151
Industrial marketing management : the international journal for industrial and high-tech firms
130
The journal of services marketing
127
The service industries journal
80
Journal of the Academy of Marketing Science
69
The journal of business & industrial marketing
69
Journal of hospitality marketing & management
68
Journal of retailing
63
Journal of travel and tourism marketing
63
Journal of strategic marketing
62
International journal of contemporary hospitality management
61
Journal of service research : JSR
60
Cogent business & management
57
Tourism management : research, policies, practice
56
Journal of service management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
The international review of retail, distribution and consumer research
51
Journal of marketing
50
Service business
50
Services marketing quarterly
50
SpringerLink / Bücher
50
Asia Pacific journal of marketing and logistics
48
The international journal of bank marketing : IJBM
43
International journal of retail & distribution management
42
International journal of electronic customer relationship management : IJECRM
41
The journal of personal selling & sales management : JPSSM
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
39
Psychology & marketing
39
The TQM journal : the international review of organizational improvement
39
European journal of marketing : EJM
38
Marketing intelligence & planning
36
International journal of retail and distribution management
35
Journal of service research
33
International journal of electronic marketing and retailing : IJEMR
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
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ECONIS (ZBW)
8,094
Other ZBW resources
60
RePEc
3
BASE
2
EconStor
2
USB Cologne (EcoSocSci)
1
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1
Driving in-role and extra-role brand performance among retail frontline
salespeople
: antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
2
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
5
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
6
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
7
Mining purchasing decision rules from service encounter data of retail chain stores
Lin, Fu-ren
;
Po, Rung-wei
;
Orellan, Claudia Valeria Cruz
- In:
Information systems and e-business management : ISeB
9
(
2011
)
2
,
pp. 193-221
Persistent link: https://www.econbiz.de/10009129713
Saved in:
8
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
9
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
10
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
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