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~subject:"Relationship marketing"
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Relationship marketing
Consumer behaviour
94
Konsumentenverhalten
93
Einzelhandel
59
Retail trade
58
Beziehungsmarketing
32
USA
23
United States
23
Marketing
22
Preismanagement
18
Pricing strategy
18
Ladengestaltung
16
Store design
16
Dienstleistungsqualität
15
Internet marketing
15
Online-Marketing
15
Service quality
15
Customer satisfaction
14
Kundenzufriedenheit
14
Marketingmanagement
14
Marketing management
13
Social Web
12
Social web
12
Perception
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Wahrnehmung
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Einzelhandelspreis
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Retail price
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Experiment
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Online retailing
9
Online-Handel
9
Retailing
9
Theorie
9
Theory
9
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8
Werbung
8
Advertising effects
7
Artificial intelligence
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Cognition
7
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7
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English
33
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Grewal, Dhruv
28
Roggeveen, Anne L.
9
Ruyter, Ko de
5
Nordfält, Jens
4
Wetzels, Martin
3
Beitelspacher, Lauren Skinner
2
Biswas, Dipayan
2
Dant, Rajiv P.
2
Herhausen, Dennis
2
Lindsey-Mullikin, Joan
2
Monroe, Kent B.
2
Noble, Stephanie M.
2
Palmatier, Robert W.
2
Pelser, Jan
2
Plangger, Kirk
2
Rapp, Adam
2
Schweiger, Elisa B.
2
Ahlbom, Carl-Philip
1
Altman, Daniel
1
Arnold, Todd J.
1
Arroyo, Christian Camilo
1
Baker, Thomas L.
1
Benoit, Sabine
1
Beuningen, Jacqueline van
1
Bharadwaj, Neeraj
1
Blut, Markus
1
Brock, Christian
1
Carlson, Jamie
1
Chintagunta, Pradeep K.
1
Compeau, Larry D.
1
Cooper, Nora
1
Cox, David
1
Cummings, Krista Hill
1
Dillard, Annemarie
1
Eisend, Martin
1
Emrich, Oliver
1
Evans, Kenneth R.
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Ghrewal, Dhruv
1
Godfrey, Andrea L.
1
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Journal of retailing
12
Journal of the Academy of Marketing Science
4
Journal of business research : JBR
2
Journal of marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Customer relationship management in electronic markets
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Legends in marketing
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
33
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1
Roles of retailer tactics and customer-specific factors in shopper marketing : substantive, methodological, and conceptual issues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Nordfält, Jens
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1009-1013
Persistent link: https://www.econbiz.de/10011440069
Saved in:
2
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
5
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
6
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
7
Retailer pricing and competitive effects
Kopalle, Praveen K.
;
Biswas, Dipayan
;
Chintagunta, …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10003834502
Saved in:
8
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
9
The impact of offshored and outsourced call service centers on customer appraisals
Bharadwaj, Neeraj
;
Roggeveen, Anne L.
- In:
Marketing letters : a journal of research in marketing
19
(
2008
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10003666094
Saved in:
10
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
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